Report: #412844

Complaint Review: Polaroid Company

  • Submitted: Fri, January 16, 2009
  • Updated: Fri, January 16, 2009
  • Reported By: Rome City Indiana
  • Polaroid Company
    4400 Baker Rd.
    Minnetonka,, Minnesota

Polaroid Company Polaroid did not want to honor their warranty on their produst Minnetonka Minnesota

Show customers why they should trust your business over your competitors...

I purchased a Polaroid digital camera and after 7 months the flash unit stopped working. I went to their website,followed their instructions, and never heard a word back from them. You are suppose to send them a question via e-mail, I did that- no response. You can even check the status of your question through their website, after two weeks, they had not responded.

I called the customer service number, he gave me two addresses to write to and told me to go back to the website! That was alot of help. So then I emailed Dan Anderson, the director of ( wait for it --huge title- must be a very important person-LOL!!) Service Service,Quality and Logistics for the Consumer Electronics, Digital and Instant Products For Polaroid. Never got a response back.

Finally after numerous phone calls to any Polaroid Corp. phone number I could find, a service tech for their tv dept answered the phone, he was understanding and though he could not help me fix my camera, he was able to give me yet another phone number to try.

Finally after almost three weeks, I have an address to send my phone to. I am sending it to them for repair. My husband and I have placed a wager on the outcome. After what I hve been through just to get the address for repair, I think I may never see the camera again! I do know that with customer service like this--who needs enemies! I did not write the warranty-Polaroid did- now just honor it!

Really rosie
Rome City, Indiana
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/16/2009 10:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.