Polygroup Summerwaves Polygroup pools They claim the product will not be avalible until spring. And will not re-emburse the purchase of a new pump Internet

I purchased a pool. The ladder is flimsy. The sand filter pump stopped working, i contacted customer service went through all the steps for the warranty. I was told the pump would be back in stock in 2 days later. I had to cut the cord to the filter and send a picture of that along with a picture of the reciept to the email provided. I did that 1 week and 1 day later i contacted customer service again because i have not heard anything. That is when i was told i would recieve my pump next spring :( REALLY! Next spring! I said how am i supposed to keep my pool clean? The girl said just keep swimming and try to keep the water moving. I have never dealt with such horrible customer service. And i will not purchase another polygroup pool again.