• Report: #1119381
Complaint Review:


  • Submitted: Wed, January 29, 2014
  • Updated: Wed, January 29, 2014

  • Reported By: MITCH — Calabasas California
1835 SIERRA HWY # 19 Santa Clarita, California USA


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We wanted to buy a custom set of Front entry doors made of Brazilian Mahogany and the dealer told me that I should consider upgrading my choice in manufacturers to Portazo Millworks as they are an upscale custom door maker and that is what we wanted for our Home. I took their advice and that's where the problems began. The dealer came out and measured everything and our Leaded glass designer /builder gave them the dimensions of the glass he was going to install.

The door arrived and looked beautiful. Our glass man arrived and tried to install the glass only to find they did not make the opening the size he gave them nor did they provide the right stops to hold the glass in (wrong dimensions as well). The dealer contacted the owner of Portazo Millworks and he blamed everyone but his people then reluctantly sent a guy to look at the issue and sent new material for our installer to have to cut to the right dimensions himself. . [continued below]....


After everything was installed, stained and sealed with top of the line materials, everything looked fine............... for a few weeks anyway. Now we noticed that the bottom panels that were factory installed were popping out of the door WTF? Really, $$$$$$$$ for a door and it appears that they didn't glue or nail in the stops in the factory installed panel??? 

We called the dealer , they sent out a man and told us it was a definite factory defect and they would call Portazo Millworks.After many many attempts to get someone to listen at Portazo Millworks, they finally sent a guy to the house to "inspect the door"

He found that in his expert (in what?) opinion ,the door was not sealed properly. Well, BS, I had 2 professionals come out and tell me flat out there was no glue or nails holding the stops in, they had to pop out! 

Finally the dealer got the owner (Ron) of Portazo Millworks to come out, he made an appointment with me and I lost 2 vacation days waiting for him as he never showed up. He was caught on the phone again and made a 2nd appointment in which he didn't have the common courtesy to wait 2 minutes for my wife to come downstairs and answer the door, instead he just left!!!!

He called the dealer and told them he would not fix the door as it is not his fault "the door is too hot" "it faces south and gets too much sun" . What an idiot , I guess Mahogany and Teak used on Yachts must be made of special wood not available to him (Again, incompetent)

There are 50 or so other houses in my neighborhood with similar doors that I have seen for years without any apparent issues. The dealer told him that they did the work and the door is finished using the finest materials and that the only issue they saw is the factory did not assemble the doors correctly.

Now the owner of Portazo Millworks (Ron) won't even respond to the dealer. The dealer had to send their own man to try and repair the door today at their expense due to the ignorance and stupidity of a non customer oriented Jack A$$ they thought was a reputable supplier. 

I urge anyone that is wanting Custom made doors to avoid Portazo Millworks at any cost, I learned my $$$$$$$ lesson as I could have bought a ROLEX  for the price of these doors!


This report was posted on Ripoff Report on 01/29/2014 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/portazo-millworks/santa-clarita-california-91351/portazo-millworks-incompetent-owner-has-no-idea-how-to-build-a-door-forgot-to-use-glue-a-1119381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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