I could not understand why phone bill (which is a bundle deal with Verizon) was like $20 more every month than it should be.
Verizon told me they were being billed $18 a month by a company called Premium Long Distance, and by law, they had to pay it, and then bill me for it. I never heard of Premium Long Distance, had no idea what they did, and why they were billing me. Neither did Verizon.
So, it was up to me to call Premium. The operator was very, very slick. She kept saying, "I understand, so you want to continue with our service," after I clearly said I did not. It was bizarre, and arrogant, and appalling. It took several requests to get her to confirm she heard me say (which I said about four times), I want to cancel "my subscription," and have a credit made to my telephone bill. When I mentioned I was going to contact the attorney general of my state, she finally heard what I wanted. [continued below]....
..... Two days later I got an email confirming they would credit my account $86.
Be warned: this company is using methods that are way beyond predatory, they are obviously, somehow, stealing your information that you give out online, and using it to sign you up for their so called "unlimited long distance" calling (which I had on my Verizon account anyway). They had the last four digits of my social security number, which they claimed was the equivalent of my "online signature."
In the end, it took me an hour and a half of my time, between Verizon and these thieves to settle the matter. My, and your time is valuable. No one wants to waste it on this baloney. Perhaps Premium Long Distance Rip-Off has made this factor a key element of their "business model."
New York, NY