Complaint Review: Premium White - Aurora Colorado
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- Author Not Confirmed
- Premium White 22100 E. 26 Avenue #100 Aurora, Colorado United States of America
- Phone:
- Web:
- Category: Questionable Activities
Premium White Smile Brite charging my credit card without my consent Aurora, Colorado
*Author of original report: Bad reputation
*UPDATE Employee: Hello,
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I thought I was getting a free trial sample and was giving my credit card information for shipping only. Big mistake...Premium White have charged over $220.00 on my card which I am disputing. My credit card company has credited some back to me but they are even having problems with this company. Don't be fooled and give them credit card information because they will use it at their discretion. I contacted them and returned the 'trial samples' but they still continued to charge my credit card. They are rude, devious, and will steal your money. Premium White and its various other names, is a total scam.
This report was posted on Ripoff Report on 01/18/2010 02:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premium-white/aurora-colorado-80019/premium-white-smile-brite-charging-my-credit-card-without-my-consent-aurora-colorado-556295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Bad reputation
AUTHOR: Beth - (United States of America)
SUBMITTED: Wednesday, January 20, 2010
To Nicole, Premium White employee
#1 UPDATE Employee
Hello,
AUTHOR: Nicole Medas - (United States of America)
SUBMITTED: Wednesday, January 20, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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