• Report: #318979
Complaint Review:

Prestige Payment Systems, Paymentsystemsforyou.com

  • Submitted: Tue, March 18, 2008
  • Updated: Thu, April 03, 2008

  • Reported By:Liberty Lake Washington
Prestige Payment Systems, Paymentsystemsforyou.com
401 SW Fourth Ave, Suite 201 Portland, Oregon U.S.A.

Prestige Payment Systems, Paymentsystemsforyou.com Merchants BEWARE!! Portland Oregon

*UPDATE Employee: Rebuttal

*Author of original report: Update

*Consumer Comment: I worked for one of these companies-they have the most complicated contracts I've encountered

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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Solicited by them in December, promised 1.85% rate and .18 per transaction with no contract and 7.00 per month statement charge on account to be used strictly calling in using automated system. Promised no additional fees unless we needed to talk to a "live" person to process transaction. HA!

ACTUAL fees: 1.8% plus another 2.6 %, fees on top of it! Plus a $2.00 fee for USING THE SERVICE!!!

When I decide to cancel account, THEN they are all about the 3 year "contract" I never signed. According to them, the "Welcome Letter" I received more than a month after the service was to have started equals a "contract".

They are trying to mask their DECEPTIVE PRACTICES by saying "the employee who told you those things has been corrected, so additonal merchants won't be upset like you."

I will update this as the story goes on. We will not be processing any c/c sales through them, but I am sure they will drag it out for a good long time.

Liberty Lake, Washington

This report was posted on Ripoff Report on 03/18/2008 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/prestige-payment-systems-paymentsystemsforyoucom/portland-oregon-97204/prestige-payment-systems-paymentsystemsforyoucom-merchants-beware-portland-oregon-318979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: M Harris - (U.S.A.)

The information presented by GP has not been communicated accurately. GP failed to address that KP signed a Discount Fees Agreement.

GP called up and was pretty upset with the billing statement. Our representative went over the statement with her and offered a $35 refund as a goodwill credit. It was explained that her next bill probably would have more transactions which would make things look different and she should call in next month to discuss what her particular transactions were. We would continue to try and accommodate her.

Customer Service was ready to assist in an account review and our records do not show that GP called in after that.

KP submitted a written request to cancel the account on 3/25/08 and it was cancelled 3/26/08.
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#2 Author of original report


AUTHOR: G - (U.S.A.)

After sending written cancellation notice to them, they have tried to hit our checking for the $250 cancellation fee. I have filed complaints with the BBB and Attorney General offices in both WA and OR and looking for any other agency I can get involved.
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#3 Consumer Comment

I worked for one of these companies-they have the most complicated contracts I've encountered

AUTHOR: Justice Once And For All - (U.S.A.)

I worked for one of these credit processing companies. We would call, and just ask if we could submit to the potential merchant. If the merchant agreed we would ask they send in a copy of their current charge scale, for the company they were using currently. Every one of these companies, when they would send in their current charge set up would be so complicated, usually good in one area, e.g. visa, a great rate, but then a rate for commercial cards that would be so high, higher than the average of most other credit card processors, that it would offset the great deal they were getting on the regular customer visa. One of the processors would be high, past the norm for that process, that it would make up for what seemed cheap in the other areas.

Everything was kept pretty secretive, despite my being there and repeatedly asking what was the norm for a certain processing, so I could make the proposals myself, I was never given access to that info. After awhile, I could spot on my own where they were using an over the average rate, but still everything had to go thru a manager who had all the information, and would usually make the callback/proposal, so I did not even get the chance to see if my proposal was a good and honestly researched proposal. I was concerned because the proposal was going back in my name. If the manager made the sale I got credit for it, though I did not know whether, or not I did good for the potential customer.

There is little regulation to my knowledge of this industry. Otherwise, I'm sure since during slow times, they would dig out old files. Files they were not able to close, maybe three years ago or more, had a dialogue with a business owner, but didn't make the conversion to that company. To my horror, sometimes when going thru those old files, I would notice our company had, and was contacting the company under a different name. Another words the co. I was working for had been in business under a different name a few years back, or had aka, dba names, so they could re-contact old, near sales and take another swing at converting them to their devices, their processing contract. When considering switching, or purchasing a processor, you'll have to contact at least three, maybe four, processors to find out the norms for each processing category. Also, there are a but a few, just a few that when I was working in this industry, that the manager would not try to compete with, they were the lowest you could be at in all processing categories. Remember the game is "confusement" a great rate in one, or two categories, but to make it profitable, one of the rates has to be above the norm.

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