Prime Evergreens Evergreen Experts, LLC is a dishonest company, a total scam Internet

I ordered 12 Arborvitae 5-6ft Emerald trees online from Prime Evergreens.  The trees were delivered on 7/8/15 at a total cost of $1,020.00.  The trees came with a warranty specifying replacement at 1/2 of the original cost of $85/tree for one year (even though their website states no guarantees we were told that we had the 1/2 price replacement on our trees).

Within one month one tree died and I contacted the company for a refund.  After several phone calls and emails, I finally received a voice mail message reply on my landline on 10/12/15 from Terri (this is the same person who took the original order and gave us the replacement warranty).  After explaining that a tree had died, Terri stated that she would mail a check for $42.50 right away and apologized for the delayed response. (Also, please note that the invoice we received lists the company name as "Evergreen Experts, LLC", no address is listed, the phone # is 216-370-8661 and they have my last name listed incorrectly). 

After several additional attempts at reaching Terri, or anyone at the company, and no response and no refund check received by 1/18/16 I filed a complaint with the FTC and the BBB. 

I have not been able to find any information about either company on the internet other than Prime Evergreens website.  It is now 3/14/16 and still no response from the company.  This place is a total rip-off and I should have listened to my gut when I started to have doubts about ordering trees from their website.  Lesson learned and I want others to learn it before being burned by this farce of a company. Stay away from this company unless you want to be ripped off!