Primecast Saying I signed a paper (can't prove it) for a repair visit (that never happened) then charging me for it! Pompano Beach, Florida

We have finally reached the end of our contract with primecast & contacted them to end our service and to remove our credit card from auto pay. We were informed that only a higher up person could remove our auto pay. We called this Tanisha, I believe it was, and were informed that she was "to busy" and would call us back in a couple days, and that nothing would happen until we talked to her as far as new charges. 3 days later (today, the 26th of March 2012) we have still not heard from the person we contacted, and today a $250+ charge went through my card. I have contacted my financial company and filed a claim against this since I informed them to send us a bill from now on, and that they were not to use my card anymore. Our contract was up in February, we paid our last months bill, and informed them that we wanted our card removed from autopay, and today they charged us over 2 months worth of service AFTER the fact.

Update:
After continuing to insist that we did not have a technician come to our house, & that we are not going to pay, the put us in contact with a VP or high up manager. While talking he 'said' he had the service receipt in had and that my signature was on it, and that it looked like my other signature.

We asked that he send a copy to use to prove it via email. He said they could only use a fax, well being the 21st century, I did not at that time have a fax hooked up. He told us to give him a call when we were ready to receive the fax.. A day or 2 goes by we receive a call from a woman. She informed us that if we wanted to sign up for their "insurance program" (covers service calls, damages and in basic anything that could go wrong) that they would drop the $85 service fee, and it costs about $10 a month. I figured that it might keep this issue from coming up again and would not have to pay out $85+ to keep service going (even though I traded a $85 fee for a $120 a year service).

Now, we are still with them, we have the insurance in case we ever really do need them to come out and are not paying for a service call that never happened. So, a plus for sure, but still not happy that we were forced into getting the insurance, even if it might cover me from any problems later, still not happy with how this all came down.

*NOTE* The response from primecast to this report was made after above listed events. This case is closed in primecast's eyes, however I still wish everyone to know how this company works.

Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services.  We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need!  Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.

 
So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at ResponseTeam@goprimecast.com
so we can help you right away with any of your concerns.  We look forward to hearing from you and appreciate any comments/suggestions you would like to share. 

Thanks!

The Primecast Team