Report: #434672

Complaint Review: Privacy Matters Identity

  • Submitted: Mon, March 16, 2009
  • Updated: Tue, May 05, 2009
  • Reported By: Modesto California
  • Privacy Matters Identity
    Des Plains, Illinois

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While accessing the background check site (, and providing a phone number I wanted the owner of, and paid for this information, apparently Privacy Matters Identity signed me up for a monthly fee of $22.95 per month without me knowing it, and used the credit card information I had input into Intellius for paying for the phone number look-up. Well, a year passed, and we stopped using the credit card at that time to get it cleared up. Now this charge appeared, and I called the credit card company, and they informed me this charge had been in place monthly for the past year! That was about the time I had accessed Intellius for that phone number information.

I called Privacy Matters, and they willingly stopped the membership, but only offered a refund for the past month. I insisted they refund the entire year's charges, and they refused, so I asked for a supervisor. She put me on hold for a supervisor, but the phone went dead. I hung up, and requested to put in a complaint against these people with the credit card company after this. They are sending me forms to fill out so that maybe a refund can take place, but I'm not holding my breath.

I did get a refund for the past month, according to an email Privacy Matters sent to me. We will check the statement to make sure of this. Somehow, I do not believe they protect anyone against identity theft, as they seem to be the prime suspect in this credit card abuse, along with

Modesto, California
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This report was posted on Ripoff Report on 03/16/2009 09:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update on PMIdentity credit card fraud

AUTHOR: Charmet - (U.S.A.)

I just received my bank statement, and it shows that PMIdentity (Privacy Matters) refunded six months worth of charges. They show both $19.95 and $22.95 refunds on the statement. There is another eight months of charges that need to be refunded here. Chase Bank credit card refuses to do anything about these fraudulent charges on this account.

I have also found out that customers have a consumer complaint registration on In part, is states:

"Complaint Filing Process
If the consumer has a complaint against a financial institution, the first step is to contact an officer of the institution and attempt to resolve the complaint directly. Financial institutions value their customers and most will be helpful. If the consumer is unable to resolve the complaint directly, the financial institution's regulatory agency may be contacted for assistance.

The agency will usually acknowledge receipt of a complaint letter within a few days. If the letter is referred to another agency, the consumer will be advised of this fact. When the appropriate agency investigates the complaint the financial institution may be given a copy of the complaint letter.

The complaint should be submitted in writing and should include the following:

Complainant's name, address, telephone number;
The institution's name and address;
Type of account involved in the complaint--checking, savings, or loan--and account numbers, if applicable;
Description of the complaint, including specific dates and the institution's actions (copies of pertinent information or correspondence are also helpful);
Date of contact and the names of individuals contacted at the institution with their responses;
Complainant's signature and the date the complaint is being submitted to the regulatory agency.
The regulatory agencies will be able to help resolve the complaint if the financial institution has violated a banking law or regulation. They may not be able to help where the consumer is not satisfied with an institutions's policy or practices, even though no law or regulation was violated. Additionally, the regulatory agencies do not resolve factual or most contractual disputes. "

We plan on making out a complaint against Chase Bank through this means soon. We are saying that Chase Bank enables fraud through their credit cards by not acting on complaints.
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#2 Author of original report

Chase credit card no help at all

AUTHOR: Charmet - (U.S.A.)

In this mess, I complained to my credit card company, by Chase Bank, and although they supposedly contacted Privacy Matters, they sent me a letter saying they would not do anything about this fraud, and suggested I get in contact with Privacy Matters again. Well, Privacy Matters had already contacted me and said they would not refund any amount, and they have not. They also emailed me they would refund, "O Dollars" on this matter. How did Privacy Matters get my email address? They also mentioned they saw my complaint here on, and for this I get no refund! I have stopped using Chase credit cards, closed two account with them. I returned an answer to their letter stating they lost a customer, and no, we would not pay the $422.00+ nor the interest it caused on our account. Privacy Matters had charged $22.95 for 14 months on our credit card, without anybody signing up for this so-called "service." I still don't understand what Privacy Matters does in the way of service. We never got the "one month refund" on our statement, either.
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#3 Author of original report

Complaints against them with credit card company goes nowhere

AUTHOR: Charmet - (U.S.A.)

I complained against this Privacy Matters company that charged hundreds of dollars against my credit card - and Chase refused to do anything about it. I suggest that customers of Chase credit cards be aware they do not care about their customers. I am paying off what I owe on this account, and refusing to pay what PMIdentity charged on my account. I am looking for a class-action suit against this company.
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