Complaint Review: PRIVACYMATTERS - PMIDENTITY - YOURSAVINGSCLUB - CREDITDIAGNOSIS - AP9 - Internet
- PRIVACYMATTERS - PMIDENTITY - YOURSAVINGSCLUB - CREDITDIAGNOSIS - AP9 Internet U.S.A.
- Phone: 88-840-6301
- Web:
- Category: Corrupt Companies
AP9 - PRIVACYMATTERS - PMIDENTITY - YOURSAVINGSCLUB - CREDITDIAGNOSIS surprise credit card charges cancellation scam Internet
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This refers to an identity services company listed under several names and showing up on bills usually with "AP9" in the charge field. It may be based in Connecticut. Among the line items I see on my bill:
AP9*PMIDENTITY.COM 888-840-6301 CT
AP9*CREDITDIAGNOSIS 800-379-5036 CT
AP9*YOURSAVINGSCLUB 877-820-7107 CT
The company offers a $1 service to view your credit. However, it is provided as a free 7-day trial offer. According to Cal (Customer Service Rep #26051), I would have had to cancel within 7 days, and since I did not, it was assumed that I wanted the service that they were offering. My AmEx card is being billed $29.95 for two different services, plus a $1 service fee for each of three items, each month, for a total of $62.90 per month. When I complained to the Tier 1 CSR, she immediately said she would give me a refund for the month, but I would have to speak to a supervisor for further refunds.
Cal must have been the supervisor, and he gave the typical "we're doing you a favor" by charging back only one of the transactions from the month before. I told him I wanted them all wiped, that I never wanted the service in the first place, and he flatly refused. I told him I would put this in an American Express dispute resolution and would file a report with the attorney general as well. On RipoffReport.com alone, there are 52 complaints against this company.
Peter
Chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 12/20/2007 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/privacymatters-pmidentity-yoursavingsclub-creditdiagnosis-ap9/internet/ap9-privacymatters-pmidentity-yoursavingsclub-creditdiagnosis-surprise-credit-card-293374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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