Pro-Trans Transmission Service will not fix transmission under warranty. San Antonio, Texas

Ms Olden is saying we miss diagnosed a belt and tensioner, I have no knowledge of this issue true or not, the tech that Ms Olden spoke to is no longer with Pro-Trans so I have no way of checking into this statement, its just her word!
Lee Prater

I forgot to add another example of their incompetence. When I bought the car, a certified mechanic who checked it out said the belt was making noise because the A/C compressor was about to go bad. When I took my car in to Pro-Trans due to the car not shifting properly, one of their mechanics offered to give me a quote on replacing my tensioner because he said that's what was causing the belt to squeal. I asked him if it could possibly be the A/C compressor because that's what another mechanic already told me and he said no. I gave up on trying to get a quote from them because they never had it ready and luckily they didn't. My belt did eventually snap and when I took it to a repair shop, they said it was because my A/C compressor stopped working, thus, stopped spinning causing the belt to snap. My tensioner works perfectly fine. Just imagine if I would've paid to have Pro-Trans to replace my good tensioner and belt just to have the belt snap anyway due to the A/C compressor.

I am responding to Ms Oldens complaint against Pro-Trans Transmission. I am only responding to this to clear my name, Ms Olden was never my customer and I never charged her one red cent. She purchased the vehicle from a previous customer. warranties of this type never transfer over from owner to owner and if she had questions about that she should have contacted Pro-Trans regarding whether it did or not. My customer had called me and told me of his intention to sell the vehicle but the buyer had a company check it out and said there was a transmission leak. I said I would fix the leak at no charge. I repaired the leak. at a later date Ms Olden brought the vehicle in and said it was shifting funny. We checked it out and determined it needed further electrical diagnostic and I quoted her a price, she declined. There was no mention of a warranty because that is stated on my invoices that I do not cover electrical issues. The free service I offer is a basic diagnostic and computer scan, which I do everyday. The 89 dollar service Ms Oldens refers to is what I do for free.  More in depth diagnostics are not FREE. She took her vehicle and I did not hear from her till she burnt the transmission up. I told her I would diagnose the problem. I determined it had an internal problem and quoted her a price. I must state that not all electrical issue will show up on a scan and that as far as I am aware Midas is not a certified transmission repair center. also she states that the CV boot was bad and this was when we repair the leak some 5 months later. Call any shop in San Antonio and ask if the CV boots are part of a transmission rebuild and they will tell you No! Also ask if there warranties transfer, you will get No again. Ms Olden wants her car fixed Free and that is not going to happen.  I have many satisfied customers and If Ms Olden was my original customer we would not be here, I have many reviews and my customer service is second to none. Ms Olden is wanting something for nothing and I am not going to repair her transmission for Free.