Complaint Review: Proactiv Guthy-Renker - Des Moines Iowa
- Proactiv Guthy-Renker P.O. Box 11448; Des Moines, Iowa U.S.A.
- Phone: 800-876-9717
- Web:
- Category: Beauty Products
Proactiv Guthy-Renker Fraudulant Unauthorized Credit Card Billing Des Moines Iowa
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As has been previously mentioned - I also received email notification of a proactiv solutions shipment that billed my credit card for something that I never ordered! In fact, I had never given this company any account or personal information. After 3 days, several phone calls and 4 emails, I finally spoke with a company representative (who actually reads inter-office emails) who acknowledged that there has been an internet fraud going on with their product with the exact same scenario - for at least the past month.
She was extremely helpful, professional and apologetic and immediately credited my account and told me that I was not responsible to return the product if I ever receive it. Her name is Chelsea - and she should be running the show for these guys - give her a raise! Customer Service is 800-950-4695. Unfortunately, it may take you many times until you find someone like Chelsea who is on the ball.
Corpus Christi
Corpus Christi, Texas
U.S.A.
This report was posted on Ripoff Report on 04/02/2009 04:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/proactiv-guthy-renker/des-moines-iowa-50336-1448/proactiv-guthy-renker-fraudulant-unauthorized-credit-card-billing-des-moines-iowa-440280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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