• Report: #499464
Complaint Review:


  • Submitted: Wed, September 23, 2009
  • Updated: Wed, September 23, 2009

  • Reported By: van — San Francisco California USA
www.customerstatus.com Internet United States of America

ProCaulk Phone 800-944-0819 has NO people answering. They give a website that has NO way to accept ANY response: customerstatus.com NO people answering. Phone said "Good bye" customerstatus.com accepts NO response. CANCELLATION NOT accepted. Internet, Internet

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The TV ad said ProCaulk plastic edges + a few additional gadgets cost $19.95 + S&H.

I called 800-944-0819, and heard pre-recorded voices of a woman then the voice of a man named John taking order.  John did not talk very clearly, he talked about a dozen gadgets and I could not understand their use. Finally, I said "zero" to the number of items ordered, but the total was $77.70.

So, I tried to CANCEL my order, but could NOT talk to anybody.  I called back, and got the website www.customerstatus.com but that website said I had to wait for 48 or 72 hours for the system to get info.

I called that number again, but the voice said GOOD BYE without giving me any chance to speak to ANYBODY.

I tried to get back to the website FOUR days in a row, and finally got order # 36137200938320015, a number six thousand times GREATER than the number of people on earth!  There was NO button to CANCEL, or REPLY.

I had NO CHOICE but to cancel my VISA account.  NO business in America operates like that!

This report was posted on Ripoff Report on 09/23/2009 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/procaulk/internet/procaulk-phone-800-944-0819-has-no-people-answering-they-give-a-website-that-has-no-way-499464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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