Prospect Genius Equeos LLC waste of money, troy New York

To Whom It May Concern:

Mr. Seppala signed up with Prospect Genius on 3/20/2012 and his campaign was terminated due to a past-due balance on 11/18/2013.

Mr. Seppala asserts that our service is a scam, and that it was worthless. Mr. Seppala paid for our month-to-month service for 18 months. If, at any point, he felt that the program was not worthwhile, he could have canceled it with nothing more than an e-mail stating his desire to do so. Clearly, Mr. Seppala knows that the value he obtained from our services exceeded the money he spent, or else he would not have made 18 consecutive decisions to continue the service. Furthermore, when Mr. Seppala signed up, we honored our 10% military discount despite the fact that his service was not for the United States, but rather for Finland. We had no obligation to do so, and if we were attempting to scam or defraud, what possible explanation could there be for honoring this discount? Along the same lines, if we were attempting to scam or defraud, why would we provide service free of charge for 29 days as we attempted to rectify his failed billing?

Mr. Seppala's campaign was ultimately terminated on 11/18/2013 because his account was 29 days past-due. In an e-mail dated 11/21/2013, he openly acknowledges his last payment was made on 9/20/2013. Upon his receipt of the notice of termination, Mr. Seppala began asserting that we "hastily" canceled his account. I then replied with a fully documented timeline illustrating, that in fact, our action was in no way hasty, as it came a full 29 days after his account went into past-due status. We made several unsuccessful attempts to contact Mr. Seppala to correct his payment issue during the final 29 days of his time with us.

Mr. Seppala was quite concerned about his ability to port the phone number we used for him, an issue he raised in his response to the e-mail that notified him of the termination of his account. In all the subsequent e-mails, I explained to Mr. Seppala that we have no part in that process, other than refraining from reusing the number. So long as no new client is assigned the number, he is free to port it at any time. Despite his failure to properly notify us of the desire to port the number, we still honored his request and refrained from reusing the number. No matter how many times this was explained to Mr. Seppala, he continued to assert that we were acting in such a way as to thwart his attempts to port the number. In fact, no such actions were taken, and even if we had wanted to, we would have been legally prevented from doing so, making his repeated claims all the more absurd. We have had dozens of former clients port numbers without issue. The fact that Mr. Seppala struggled with this is regrettable, but it had nothing to do with Prospect Genius, as we do not control any part of that process.

To put this issue into perspective, it would akin to filing a complaint against your internet service provider because they refused to come to your house to fix the electrical outlet in your wall. Sure, your cable modem uses the electricity from the wall to function, but it has nothing to do with the service itself and no matter how much you complain, there is nothing the internet service provider can do for you.

Further backing our assertion that we have no role in the number porting process, Mr. Seppala states in an e-mail dated 12/16/2013 that "the phone number is transferred," which I can only conclude means he was ultimately successful in porting the number.

Mr. Seppala has, for some reason, convinced himself that Prospect Genius has actively tried to harm him in some way, and no matter how many times we attempted to clarify his misconceptions, he refused to listen. Mr. Seppala still owes Prospect Genius approximately $250 for services rendered between 10/20 and 11/20 in 2013.