Complaint Review: Protect America - Round Rock Texas
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Protect America 5100 N. IH-35, Suite B Round Rock, Texas U.S.A.
- Phone: 877-230-1739
- Web:
- Category: Home Security
Protect America Alarm Monitoring Scam Problem Round Rock Texas
*Consumer Suggestion: tried charging me to even see the contract
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
This company has a nice little scam going--they offer you equipment at no charge, and you agree to a 3 year contract. The salesperson tells you that you can cancel after 3 years, and the equipment is yours.
However, there is no mention of a renewal clause, which is automatic and clandestine, for 2 year periods at a time. To cancel this service you must send in writing a cancellation 60 days before the contract expires. If you cancel 59 days before the expiration, they tell you that you are responsible for another 1 or 2 years. Keep in mind, that you must be able to prove to them that they received a written cancellation note, which means a certified letter or the like. Furthermore, in my case, the company has been unable to provide me with a copy of the contract that they claim has this automatic renewal policy.
To make matters worst, they coerce you into automatic withdrawal from a credit card or checking account, and they refuse to stop debiting this account, even after you revoke authorization. The only way to stop the withdrawals is to close the bank account or credit card account. Keep in mind that this type of auto-renewal policy has been deemed illegal in many states like New York (see ADT's settlement with its NY contract holder), and it is only a matter of time until other states adopt simillar policies.
THIS IS A TRUE SCAM. I really think the company is not in the alarm monitoring business as much as it is in the extortion business. I really feel sorry for the senior citizens who want alarms in their houses, and may be shammed by Protect America.
Andrew
natchez, Mississippi
U.S.A.
This report was posted on Ripoff Report on 05/07/2004 08:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/protect-america/round-rock-texas/protect-america-alarm-monitoring-scam-problem-round-rock-texas-90558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Suggestion
tried charging me to even see the contract
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, November 05, 2004
A couple of months ago my home was burglarized. So i did the thing most would do and started searching for a Home Monitoring System for the protection of my famliy. Upon discovering Protect America i spoke with a Christopher Johnson whom faxed me the contract for me to review. MR johnson took all my info and said the minute i returned the fax signed he would run a credit check and send me the wireless system. After a few days and a few different communications i went with a local Monitoring System. I began recieving emails from Protect America requesting the contract returned. I advised them at this time i went through a different company and i appreciated there time. Both Christopher Johnson and his Superior Dustin Davis sent me emails that i owed Protect America $100.00 for entering into a contract. I tried to explain that i never entered into a contract.I still have over 35 emails saved from this very long day(some getting very unprofessional) threating to turn me into a debt collection if i didnt pay or i could return the contract signed and the service would begin. The whole time i was emailing back and forth i was filling out a better business bureau complaint and registered a complaint with the Texas Attorney General. In the last email i sent them I attached the copy and paste of both these complaints and there appropriate #'s. Mr Davis replied once more and too my amazement, he discovered there wasnever a contract entered into. Never was an apology even given. A couple weeks ago i received letters from both the bbb and lawyers from Protect America stating i owed nothing and P/A stated it was all a misunderstanding. I wonder how many unknowing,nieve, or elderly people they take advantage of every day with this same scam. I advise anyone to stay away from Protect America, and go with either go with one of the BIG TWO or a locally owned and operated.
Related Reports
11:54 AM
09:05 AM
Hampton, Virginia
07:50 PM
03:06 PM
09:21 AM
08:36 PM
07:50 AM
07:04 PM
07:40 AM
11:23 AM
07:58 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
