• Report: #1087968
Complaint Review:

Prudential Life Insurance Company

  • Submitted: Sat, September 28, 2013
  • Updated: Sat, September 28, 2013

  • Reported By: Dolores — Chicago Illinois
Prudential Life Insurance Company
PO Box 13676 Philadelphia, Pennsylvania USA

Prudential Life Insurance Company Failure to return overpayment of premium Philadelphia Pennsylvania

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 My employer eroneously deducted insurance premiums from my paycheck during the months of June July and August and sent them to Prudential.  I received reimbursement for 2 paychecks  but did not receive the other 4 weeks paycheck deductions.   After spending several days in August talking to Customer Service, I received a letter dated 9/11/2013 stating that the check was in the mail under separate cover.

I had not received it by 9/23/2013 so I called customer service again and was told that the check had not been mailed yet.  I was told that an inquiry would be made and I would hear from them by  October 1st.  I told the Representative that I was going to social media outlets to complain.  Ireceived a phobe call back on 9/25/2013 telling me a check was cut and in the mail on 9/24/2013. 

 It is now 9/27/2013 and no chcek is to be seen.  Their service request number is S466409 The check is for $166.12. Prudential Inurance Company must indeed be in financial distress if they can't release this small amount.

The telephone number 1-800-778-3827 is the only contact I have. It is answered by a customer service agent who does not do anything but file a report so someone in charge can make a decision.  I have no been able to talk with a supervisor.



This report was posted on Ripoff Report on 09/28/2013 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/prudential-life-insurance-company/philadelphia-pennsylvania-19176/prudential-life-insurance-company-failure-to-return-overpayment-of-premium-philadelphia-p-1087968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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