Complaint Review: Public Partnerships, LLC, PA OLTL Program
Public Partnerships, LLC, PA OLTL Program No excuse for their incompetance. Really governor--what were you thinking??? Boston, Massachusetts
Until very recently (it is now almost March 2013) no phone calls,emails or faxes were addressed. If you were lucky enough to get through again after leaving a message (which went unanswered) the automated system would tell you, you already left a message and cut you off.
I was on the phone with PPL yesterday for over 30 minutes (most of it on hold) trying to find out where my most recent check was. They didn't like the way the participant signed the check (he has very limited motor skills) and wouldn't acccept the time sheet. Of course, they never let you know if there's a problem with a time sheet. You just have to see if you received the check, and if you didn't, start calling--again. In addition, they've told me I never submitted a voided check for auto deposit, which I did because the next pay period they did do auto deposit without my sending a second check. Another time. they told me checks were not issued because they weren't signed. All but one time sheet was signed but they witheld all timesheets.
Now I am trying to do online registration to submit timesheets online, and I keep getting a message they don't have any records to match my information. I can't believe the PA DPW didn't see any red flags when they awarded PPL the contract. I never had one problem with our former payroll administrator. Will PPL ever be able to handle PA's Attendant Care workers payroll?
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