Report: #967877

Complaint Review: Puppy Experience (John Kaplan)

  • Submitted: Sun, November 11, 2012
  • Updated: Tue, November 20, 2012
  • Reported By: lorraine — miller place New York United States of America
  • Puppy Experience (John Kaplan)
    487 Main Rd.
    Aquebogue, New York
    United States of America

Puppy Experience (John Kaplan) American K-9 Club of N.Y.,LLC Puppy Exp.sold me a puppy with the DEADLY PARVO VIRUS. she DIED a week later.P.E. REFUSES TO REINBURSE ME ANY $$$$$.BIG RIP OFF.i WOULD'NT BUY A pet rock FROM THESE PEOPLE.i'AM A SENIOR WITH A RARE CA Aquebogue, New York

*Author of original report: puppy Experience sells-Parvo infected puppy.

Show customers why they should trust your business over your competitors...

I bought a puppy (shiba-inu) on Oct.13, she was dead on Oct.21,2012. I took her to my vet Oct 16th, she was vomiting. She was treated and we had to return the next day as her condition was worse.

My vet informed me the pup was infected with the deadly Parvo Virus.I then took her to the Vet the PE has a contract with, she was put on 24hr iv fluids & 4 antibotics im @.She was only 3lbs. and 8 wks old, so there was little hope she would survive. This was on Oct.18th and she stayed in the hosp.till she passed away on sunday Oct 21,2012.

I informed John (salseman) of what transpired and he asured me "do'nt worry about the money i'll make sure you get every penny back(for the cost of the pup & vet fees) lets just get the pup better" Well she did'nt recover, after countless calls to the PE I'am still waiting for my refund.

By law I must submit a "Unfit for sale" report from the vet, I submitted 2 reports from 2 different vets, plus all the documents needed for a refund. I have'nt heard anything from the PE.By law they are supose to make full restitution with in 10 days of receiving the "Unfit for sale" reports. it's been almost a month now and still nothing from them, not even a phone call.

I have engaged a lawyer to deal with them, (another cost to me).They have till Nov.20th, to return my $$$, if not we will take futher action.These people have no reguard for peoples feelings.

Also I think I need to inform"Animal control" so they can make sure no other animals in the pet shop are infected, as PARVO VIRUS is highly contagious.

I remain heart broken.....

These people have treated me as if I do'nt exist...I was fine when I handed over cash to them...that was a different story..they new me not so much...They suck...
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This report was posted on Ripoff Report on 11/11/2012 10:05 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

puppy Experience sells-Parvo infected puppy.

AUTHOR: lorraine - (United States of America)

Well today is the 20th of Nov., the deadline date for the Puppy Experience to return my $$$$. They have not responded to me or to the letter my attorney sent them. Not even a phone call. It's like they never heard of me. After John (Kaplan){thats how he signed his name when i sent a return request information packet to him}last month...So the next step is to file in small claims court! I'am so disgusted with these crooks.I know i'am only to tell the truth in this report, but i truly feel these people are thiefs at this point as they took my $$$ my puppy died and i incured many $$$'s in vet fees and i see no $$ forth comin....

My next step is to call around the Riverhead vets, to advise them that a case of PARVO may have spread to more pets in the Riverhead and surrounding areas...

Please be advised and take heed of my Experience with the Puppy Experience..It's was and is awful. Scott & John please be gentelmen and respond in some manner, mainly with my complete refund,I sent you 2 "Unfit for Sale" reports from my vet & your vet. I can't see what the hold up is. I only wish this is an arestable offense, you would be locked up so fast..The Experience continues.Thank for allowing me to update my report.
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