Report: #783860

Complaint Review: Pure 24 Fitness

  • Submitted: Sun, October 02, 2011
  • Updated: Tue, April 10, 2012
  • Reported By: Lori — Frederick Maryland United States of America
  • Pure 24 Fitness
    8429 C Woodsboro Pike
    Walkersville, Eldersburg, Maryland
    United States of America

Pure 24 Fitness Continued to Charge Credit Card after Cancelling Walkersville, Eldersburg, Maryland

*UPDATE Employee: The owner

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My spouse and I joined Pure 24 Fitness at the beginning of 2011.  We did not sign a contract, but chose a month-to-month payment option.  For the first two months, my husband and I were both doubly charged the membership fee.  I contacted "Eric" the owner who informed me that the person that signed us up erroneously entered our information into the computer incorrectly.  He provided the option of receiving two months without additional fees or our money back.  Little did I know, I should have cancelled at that point and asked for our money back.  We went with the additional two month option.  Things were going along fine until my husband and I decided to cancel on July 11, 2011.  The reason for doing this, was as the months went by our account kept getting charged earlier and earlier in the month, even though we agreed for the payment to come out of our account the 15th of every month.  As the onset of our membership seemed a little shady, we decided it was time to get out now.  Both my husband and I walked into the Walkersville, MD location and signed the paperwork to cancel.  We read the cancellation paperwork that stated our membership would be cancelled in 30 days.  This would have technically made the cancellation effective 08/11/2011.  But, we were still charged for August (which I figured we would be) plus an additional $20.  I had no idea what the additional $20 was for, but figured it was an additional cancellation fee.  We let it go and thought it would stop.  Well... September 6 (not the 15) my husband and I were both charged an additional months worth of fees.  I called Eric, which as members know is difficult to get a hold of.  Most of the time, his voice mail is full and he does not return phone calls.  I continued to call over and over until he answered his phone.  The most recent interaction was on Sept 14 and Eric informed me that our membership had been cancelled, but he wasn't at the office, so was unable to determine if we were due a refund.  

Sadly, I came to the conclusion we were out the money we were charged for Sept.  It is now Oct 2 and there is a pending charge on our bank account for Pure 24 Fitness, again.  I am shocked and appalled at the way this business is handled.  We will now have to place a fraud charge on our account or close our bank account to get ride of Pure 24 Fitness.  

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This report was posted on Ripoff Report on 10/02/2011 11:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

The owner

AUTHOR: Read........ - (United States of America)

As a manager for healthclubs, this is the first time I has seen a owner try to work directly with the members. If this member was done wrong, Im sure Erci would correct it. I have replaced the last manager and there was alot left on the table. One action he has taken lately is to resolve through email instead of phone calls while driving etc. It is our jobs as employess to take care of the members before it goes that to far. I see owners take on to much inwhich may lead to complaints. The responsibility now is with me as the Manager. You may pass your name if you wish.
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