Complaint Review: Purity Mineral Makeup, mineralscience.com
- Purity Mineral Makeup, mineralscience.com
Dallas/Fort Worth Airport, Texas
- Category: Drugstores
Purity Mineral Makeup, mineralscience.com Charged my bank account before trial period expired. Dallas/Fort Worth Airport Texas
*UPDATE Employee: Trial Period was no 30 days
After seeing the "light", I decided to try and cancel these offers, because the maze of headaches and automatic charges to my bank account proved to me that it looked too good to be true. I cancelled the hyperexpensive coffee beans and tried to cancel the mineral makeup and I was told the account was cancelled and to return the product. This was all about two weeks ago. Apparently I did not get a cancellation number for the makeup and, in addition, accidently returned the package to another location in Texas, albeit related to the right one.
Today (May 20th) a charge for 69.95 went through my bank and I don't even have the product in my presence! I called customer service, and they seemed to think it was normal to bill my account before the 30-day trial, but offered to refund 40% of the cost now, and the other 60% when they receive the returned product. I now have a required cancellation number, but of course it is up to me to call and confirm that the package has been received in their hands.
I know I made an unfortunate choice--things are NEVER "free". Write down those "cancellation numbers", folks!
This report was posted on Ripoff Report on 05/20/2009 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/purity-mineral-makeup-mineralsciencecom/dallasfort-worth-airport-texas/purity-mineral-makeup-mineralsciencecom-charged-my-bank-account-before-trial-period-expi-453666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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