• Report: #675448
Complaint Review:

Puronics, E Shield and Great Southern Services, LLC

  • Submitted: Sun, December 26, 2010
  • Updated: Thu, November 01, 2012

  • Reported By: E Shield — Melbourne Florida United States of America
Puronics, E Shield and Great Southern Services, LLC
1608 N. Ronald Reagan Blvd. Longwood, FL 32750 9410 Florida Mining Boulevard, Jacksonville , FL 3, Florida United States of America

Puronics, E Shield and Great Southern Services, LLC Senior Citizens, Homeowners Beware!!! 9410 Florida Mining Boulevard, Jacksonville , FL 3, Florida

*General Comment: Radiant Barrier Insulation

*Consumer Comment: Same tactics used on me!

*Consumer Comment: Eshield's Sales Tactics

*UPDATE Employee: The truth of the matter is...

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I was called by Great Southern Services to evaluate the insulation in my
home, to determine if I was using too much energy. Great Southern told me they
worked with Florida Power Lighting Co.. The Great Southern employee evaluated my
home and told me for $14000.00 he could insulate my home with an insulation
that was being used by NASA on the space shuttle. The salesman then reduced the
price to $7500 when I declined his offer. He told me to try the product for 30 days
and if I did not like it I could return it. I finally accepted because he would not
leave my home, so I said yes. The offer date was on 8/24/2010 for $7500.
The next day they installed it on 8/25/2010 (Wednesday). When I tried to
cancel on 8/30/2010 (Monday)they refused to cancel my order because it was past 3
business days. They never told me I had 3 business days to cancel the
order, the salesman told me 30 days. Then, they offered to reduced the price to
$5500.00. I still wanted to cancel the order, they refused. Also, they
forced me to finance the product with their loan company Time Investments. I
truly DID NOT want to do that. These high pressure sales tacticts forced meinto this
sale that I did not want to buy. Please help me cancel this order/ contract. I
am a senior citizen that feels he was taken advantage of, please help.

This report was posted on Ripoff Report on 12/26/2010 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/puronics-e-shield-and-great-southern-services-llc/9410-florida-mining-boulevard-jacksonville-fl-3-florida-32257/puronics-e-shield-and-great-southern-services-llc-senior-citizens-homeowners-beware-675448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Radiant Barrier Insulation

AUTHOR: VA Class A - (United States of America)

I am a marketing and sales representative for an authorized eShield dealer, so I am obviously a believer in this kind of product.  All I can say is that we have installed this product for YEARS, and have over 1500 jobs completed, and have yet to incur our first complaint with the BBB.  

We make bold claims because the product is THAT good.   We guarantee a 25% energy savings.  For most of our customers, the product is installed for comfort.  Many of our customers are looking for a return on investment in a few short years.   We make BOTH of those customers happy.  

We have received hundreds of letters thanking us for the amazing changes the product has provided for them.  They can now enjoy an afternoon nap in the upstairs bedroom.  They can now work in the office that used to be so hot.   They can now cool their house without running the air conditioner 24/7.  They can now keep the temps in their home consistent from room to room.   

I KNOW our product works.  I have been in homes when it's being installed on 95 degree days and literally felt the upstairs cool off immediately after having the product installed.   My parents installed the product in the house that I grew up in, and they felt a tremendous difference and realized a 39% reduction in his cooling costs from May through September.   

We use only factory trained installers that are employees of eShield.  We do not use sub-contractors.  Our product is breathable and offers additional R-Value as well as reflecting 97% of the radiant entering the house in the Summertime, and reflecting heat back into the home in the Winter.   The stuff works like magic.   1500+ customers in four years can't be wrong.   
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#2 Consumer Comment

Same tactics used on me!

AUTHOR: Timothy - (United States of America)

After reading some of other consumer's experiences with this company, it is easy to see a pattern in their selling methods.  I have also entered a new complaint (dated 2/17/12). Please search other complaints on this company and spread the word so that other consumers can be alerted.
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#3 Consumer Comment

Eshield's Sales Tactics

AUTHOR: Allen - (United States of America)

     I have had a similar experience with E shield of Florida or Puronics or Great Southern Water Co. or whatever they are calling themselves now.  My experience is as follows:  I was contacted by a person claiming to be from Progress Energy wanting to evaluate my home for free, and suggest ways to save on my electric bill.  An extraordinarily polite, kind, and enthusiastic salesman from Eshield shows up, starts his 30 second evaluation of my home, then goes into a two hour sales pitch/demo.  After telling him "no" several times, him jotting down numbers and dropping prices, his bottom line was $6900, a six month free trial, and payments lower than the savings I would see on my electric bill.  A win win situation right?  Wrong.
     The next day the installers come and begin the installation.  About 3/4 of the way through the installation another representative shows up with the Thermonomics for the air conditioner and the contracts to sign.  After signing the first few pages I get to one that says that "You understand that this is not a free trial".  When I expressed my concerns to the man and told him I wanted to stop this process, I was told that "this product was not something that he could just take back out of my home and that the salesman shouldn't have promised me a free trial.  He assured me that the product was well worth the investment and would save me all the money stated by the salesman the previous day". He encouraged me to continue with the signing of the contract, why I did, I still don't know.  I guess I was still hopeful that I would see the savings promised on my electric bill.
      After completing the contract portion, the installers finished shortly afterward.  I was given a number to call after the installation to confirm it was completed.  When I called it I was asked if everything went OK.  When I expressed my concerns about their deception I was told someone would call me right back to talk with me about it.  The call came the next day.  I told the man that I was lied to about several issues (some in addition to the one's I've already mentioned) and I wanted them to come take it out and cancel the contract I was told the exact same thing the contract guy told me.  That it was not something they could remove, and to just try it for the 6 months and I wouldn't be disappointed.
     So, now it's been six months.  Here's what I got,  an attic full of high priced foil, an electric bill that has actually been higher than last years, even after removing a refrigerator I had running in my garage trying to save even more.  A bunch of lies, empty promises, and a $6900 loan at 18% interest.
     I called them back up a couple weeks ago to explain to them that I haven't seen any savings on my electric bill and reminded them of our conversations at the beginning of my not so free trial.  They were shocked and in disbelief that would not be seeing any savings and wanted to send out a crew to see what the problem was.  Armed with a couple days notice I compiled a list of charges, rates, and energy usage data for my home from Progress energy to present to whom ever was going to show up.  The day comes, they show up, check out their product and determined that there was nothing wrong with it.  At that point they tried to convince me that Progress energy had raised their rates but I saw that one coming and had already confirmed that that was  not the case.  I gave the gentlemen my data that I had collected and was told they would go "crunch the numbers" and get back with me.  Of course I already did that one to, which is how I knew I wasn't saving anything.  It's been a few weeks now, I guess they got the same figures because I haven't heard back from them yet.

I believe it only takes 3 to ban together for a class action lawsuit.  I don't think that should be hard to do with this company.

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#4 UPDATE Employee

The truth of the matter is...

AUTHOR: Kristen - (United States of America)

This customer is clearly upset. The problem is he is lashing out and accusing a company of libelous and grievious misdoings and there is no bearing for his accusations. The company who called him is GS Energy not Great Southern Services for one! He claims the salesman promised him a 30 day period to decided whether he wanted the barrier. He claims furthermore, that no one told him he had three days to cancel his contract. It appears here that customer is confusing two separate company policies. We have a 30 day guarantee on any and all of our service calls. He has this ample amount of time given to him in order to report any questions or concerns he may have in regards to that most recent service visit! What he is confusing this with is the three day recision period he had to cancel his contract terms. You were provided all information necessary, written in layman's term, that you have three days to weigh your purchase decision and it even is written in bold print the day by which you have to cancel your purchase by. It is by no means fine print! And it is on the front of the contract...not the backside! The fact remains that this customer was handed a contract to read and sign and it appears he failed to do only half of this. He signed a document not having read what he was committing to. There is a whole lot of information that is provided during this presentation as eShield offers an abundance of benefits! It is easy to understand how someone can mix up the facts. But to blast a company of wrong doing when you yourself are the confused party is not only immoral it is unjustified! Your home was assessed for barrier insulation and it was reported that jobs of your magnitude can have packages in the amount of $14,000, however, the salesman was able to put together a package to fit your needs for $7500! Apparently you had misgivings with the price, so in the spirit of good customer service they omitted the labor cost and offered you an even deeper-discounted price. I, for one, would be rejoicing in the savings, not trying to twist what really happened around to make it look sinister. And as far as being forced to finance the installation that as a mistruth as well. We have a three stage policy for financing something! You provide all credit-worthiness information to the salesman like your birthdate, social security number and income at the time of purchase. It is verified  again by a second gentleman that comes to your home with promotional items you may be entitled to and a survey is filled out which highlites, AGAIN, the financing terms like payment amounts and interest rates. If you honestly felt high-pressure sales tactics the night before, you had the opportunity now or in the next step to clearly walk away from the deal, which you obviously did not want to do! Thirdly an independant  calls you from the bank to re-affirm your credit information and they DO NOT hang up until they have a verball okay that you are comfortable with your purchase. No one forced ANYTHING out of you. You had every opportunity to cancel in writing and in three different and distinct conversations with three different people. This procedure was implemented to not only protect our customers but also to protect us from customers trying to promote their own agendas as you have! You knew the barrier had to be paid for, you chose not to pay for it directly out of your bank account, and if you didn't expect a financing institution to pay for it by financing it....how did you think it would be funded back to us??? And you can refer back to my statement about our protective process for purchase verification in regards to the slanderous and insinuating remark about how we took advantage of you because you are a senior citizen. Those policies were implemented to protect the consumer as well as the company!

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