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Report: #845669

Complaint Review: PVSEA Dive - Puerto Vallarta Internet

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  • Reported By: Rick Sanfan — Houston Texas United States of America
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  • PVSEA Dive 125B Leona Vicario, Puerto Vallarta, Mexico Internet United States of America

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My family dove with PV Sea Dive in puerto vallarta mexico and had some comments regarding their services. I did post a review on Trip Advisor (see below) it was posted and then removed, obviously by actions of the owners. Its well know that unlike RipOff reports, trip Advisor will bloody well bend over backwards to anyone who wants a review removed. Especially if they mention they are of an alternate lifestyle and the review offends them.

As can be read below, the report was not insulting in anyway to anyone.. It was my opinion based on their service. What is offending is the fact they moved a number of folks to write Trip Advisor to remove a legitimate and correct review. In this country we have freedom of speech,  Something our british friends. (the owners) dont realize.

I also received a PM from the owner, asking me to remove the comment. The comment as originally placed on another website is below. Readers make your own decision. This back door attempt to hide a problem is in itself a tell tale sign of what kind of folks you will be dealing with and the actions they are capable of go to to hide things. Imagine something happens will they hide their responsibility or pony up an be straight forward. 

If they disagreed with the review, then simply respond to it. .Do not move heaven and earth to hide the truth..   My original review in no way recommended you use someone else..

But based on their actions I whole heartily recommend you stay away from them.

Original report.. below

 
Subject: PV Sea Dive
Location: Puerto Vallarta, Pacific Coast, Mexico, North America
Title: Good service ruined by inappropriate comments
ID#: 124785889

I recently dove with PV Sea Dive. And I really have no complaint with the service except for one very important thing. During our trip out the banter between the instructors reached the limits of decency. That is too say it was conversation more in keeping with a group of sailors than professional dive Instructors.

There were a large number of anti-american comments made during our trip, which I felt quite inappropriate given there were a few americans onboard.

it was also made quite clear that the owners were a gay couple. That in itself is not an issue, but when it becomes the joke of the moment and its repeated over and over again. It does then exceed the limits of decency. We are a good christian family and have differing views on that subject and would much rather have had it kept out of the conversation.

Mark the instructor does need to mature a bit and be more aware of his comments. Keep the sexual banter down respect the fact americans inspite of the current political situation are not all bad people, and keep your sexual preferences where they belong in the privacy of your bedroom and your company may go very far..

This report was posted on Ripoff Report on 02/27/2012 09:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pvsea-dive/internet/pvsea-dive-rude-anti-american-comments-trying-to-hide-their-failures-puerto-vallarta-in-845669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
2Employee/Owner

#4 REBUTTAL Owner of company

For real?!!

AUTHOR: Sue - (United Kingdom)

POSTED: Friday, April 27, 2012

Yes we did get this review taken off trip advisor as it broke their guidelines on posting sexist, racist, religious and political opinions. Their guidelines. Not us being easily offended or not taking criticism.We have since been reliably informed that this was written by a competitor. What a surprise! How do I know this? Well, an American couple went diving with him, and although they thought the service was acceptable, they found the bad mouthing of our company and staff to be totally unprofessional and annoying. Thereafter, they happily dived with us many times and felt we should be aware of the situation. I am sure there is no proof of purchase for this so called trip, ie our company receipt with our logo on it, a bank transaction or a photo of the day. No, I thought not.


 So, if anyone is still in doubt, and to set the records straight, I will address each point to clear this matter up.

Firstly, our business partner is from Texas, so us being anti American is a crazy statement to make. Why on earth would we go into business with him and vice versa?


Secondly, our sexuality is not and will not be up for general discussion, especially not on our dive boat. We are comfortable in our own skin and people can come to whatever conclusion they wish on this subject. We wave no banners and create no waves.


Thirdly, Marc is a great guy and a superb instructor. He has lived and worked in Puerto Vallarta for the past 3 years and has many close American, Canadian and local friends. I have never heard him bad mouth anyone. Marc doesnt have it in his makeup. He loves diving and making sure our guests get the best out of their tour with us. When Marc read this report, he cried. It says everything he is not. Put Marc Pearsey into google and see what many people say about him.


Finally, we are all educated people who have no need to substitute swear words into our vocabulary. Maybe I can suggest that you could have omitted the word bloody from your idiotic posting!

If you are still in doubt of whether or not you should train, dive or simply come and have fun with our company, please check our genuine Trip  Adivsor reviews and look at our blog on our website to read our many testimonials!


We are a highly professional company that are simply trying very hard to provide a great service for all of our guests, regardless of race, creed or colour.As for the other "real" report, this I have got this to say..........

Although this has been written by someone who neither knows us nor has never stepped foot on our boat, I will respond and defend our companies great and well deserved reputation.


Marc. He is a popular guy with great energy, which is why we employ him. He is as safe as houses and totally reliable. A scoundrel! His girlfriend, who he lives with, never mentions having to share their love nest with his daily conquests! In fact I would go as far to say that Marc is besotted with her and they are totally in love with each other. As for drinking the night before diving, Marc is far from stupid and never does this. Ever. We know and fully understand the risks and are not prepared to take them. When he does have a day off, he sometimes drinks in Harrys bar. Usually it is with his American, Canadian and local friends. No other English people go in there! Fact.The same goes for us. We work long hard hours with the business. We get to venture into town twice a month maybe, but never the night before diving and never into Harrys bar. We like to have fun as most normal people do, but for anyone to say they have 1st hand knowledge of us and call us heavy drinkers, well, please never tell anyone again that you know us as you clearly do not. Maybe some people can be funny and fun to be with when they are sober! When we go out it is with our American and Canadian mates that we choose to be with. We simply like people for who they are and not where they come from.

By trying to be clever and accuse us of trying to suppress free speech when you have no clue as to what you are saying is pathetic and vindictive. Opinions are essential for adults to participate in life, but you really have to be sure of the facts before voicing them and have all of your ducks lined up in a row beforehand!


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#3 REBUTTAL Owner of company

For real?!!!

AUTHOR: Sue - (United Kingdom)

POSTED: Friday, April 27, 2012

Yes we did get this review taken off trip advisor as it broke their guidelines on posting sexist, racist, religious and political opinions. Their guidelines. Not us being easily offended or not taking criticism.

Since we had it removed, we have been reliably informed that this was written by a competitor. What a surprise! How do I know this? Well, an American couple went diving with him, and although they thought the service was acceptable, they found the bad mouthing of our company and staff to be totally unprofessional and annoying. Thereafter, they happily dived with us many times and felt we should be aware of the situation. I am sure there is no proof of purchase for this so called trip, ie our company receipt with our logo on it, a bank transaction or a photo of the day. No, I thought not.

So, if anyone is still in doubt, and to set the records straight, I will address each point to clear this matter up.

Firstly, our business partner is from Texas, so us being anti American is a crazy statement to make. Why on earth would we go into business with him and vice versa?

Secondly, our sexuality is not and will not be up for general discussion, especially not on our dive boat. We are comfortable in our own skin and people can come to whatever conclusion they wish on this subject. We wave no banners and create no waves.

Thirdly, Marc is a great guy and a superb instructor. He has lived and worked in Puerto Vallarta for the past 3 years and has many close American, Canadian and local friends. I have never heard him bad mouth anyone. Marc doesnt have it in his makeup. He loves diving and making sure our guests get the best out of their tour with us. When Marc read this report, he cried. It says everything he is not. Put Marc Pearsey into google and see what many people say about him.

Finally, we are all educated people who have no need to substitute swear words into our vocabulary. Maybe I can suggest that you could have omitted the word bloody from your idiotic posting!

If you are still in doubt of whether or not you should train, dive or simply come and have fun with our company, please check our genuine Trip  Adivsor reviews and look at our blog on our website to read our many testimonials!

We are a highly professional company that are simply trying very hard to provide a great service for all of our guests, regardless of race, creed or colour.

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#2 Consumer Suggestion

Sorry to hear this bad news

AUTHOR: britaroundtown - (United States of America)

POSTED: Wednesday, February 29, 2012

I was looking on the internet for a number to PVSEA dive and came across this report. I am firstly very sad to see it on the net and very sorry for the family that had this experience. But I know I can also sympathize with the post.

The instructor Mark is well known around PV, he is quite the scoundrel, bedding anything what will let him and of course as a regular at our local British themed pub "Harrys" he is know as quite the slosh. I often wondered how he can work the next day in the conditions he leaves Harrys.

I have also first hand knowledge of the ladies (the owners sue and marie) and they too are quite the tipsy heavy drinking types. I'm not a scuba diver and don't really know if this type of drinking the night before can hurt you or not. But I imagine like anything in life being hung over the next morning is not a good safe thing to do. With regard to slaming americans, that is the sport of the day at Harrys and have no doubt that this really happened on the boat as the original post stated. Im sure the "we brits hate americans, Americans are stupid" remarks were fast and furious on Pv Sea Dives Boat.

And yes being gay in Puerto Vallarta is the most common thing here.. so in that aspect the original post should have gotten over it or never have come here to PV in the first place

PVSEA Dive is a new operation in Puerto Vallarta, they will make mistakes and hopefully they realize the error of heaving drinking is not good for your image and as the original post said, bad mouthing your best clients is not good for business neither is trying to hide negative posts by having them removed.. Defend your reputation not try to suppress free speech.

Its early in the game for PVSEA dive and seems like a good housecleaning might be needed to avoid any further problems. An apology might be a good start and the realization that "image" is everything in business might go a long way.  Its amazing how an employee can ruin the image an owner is trying to establish and PVSea Dive should heed this as a very strong warning that their image is being damaged by actions outside of the realm of their work. I wish you the best of luck and hope your problems are resolved.

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#1 Consumer Suggestion

Sorry to hear this bad news

AUTHOR: britaroundtown - (United States of America)

POSTED: Wednesday, February 29, 2012

I was looking on the internet for a number to PVSEA dive and came across this report. I am firstly very sad to see it on the net and very sorry for the family that had this experience. But I know I can also sympathize with the post.

The instructor Mark is well known around PV, he is quite the scoundrel, bedding anything what will let him and of course as a regular at our local British themed pub "Harrys" he is know as quite the slosh. I often wondered how he can work the next day in the conditions he leaves Harrys.

I have also first hand knowledge of the ladies (the owners sue and marie) and they too are quite the tipsy heavy drinking types. I'm not a scuba diver and don't really know if this type of drinking the night before can hurt you or not. But I imagine like anything in life being hung over the next morning is not a good safe thing to do. With regard to slaming americans, that is the sport of the day at Harrys and have no doubt that this really happened on the boat as the original post stated. Im sure the "we brits hate americans, Americans are stupid" remarks were fast and furious on Pv Sea Dives Boat.

And yes being gay in Puerto Vallarta is the most common thing here.. so in that aspect the original post should have gotten over it or never have come here to PV in the first place

PVSEA Dive is a new operation in Puerto Vallarta, they will make mistakes and hopefully they realize the error of heaving drinking is not good for your image and as the original post said, bad mouthing your best clients is not good for business neither is trying to hide negative posts by having them removed.. Defend your reputation not try to suppress free speech.

Its early in the game for PVSEA dive and seems like a good housecleaning might be needed to avoid any further problems. An apology might be a good start and the realization that "image" is everything in business might go a long way.  Its amazing how an employee can ruin the image an owner is trying to establish and PVSea Dive should heed this as a very strong warning that their image is being damaged by actions outside of the realm of their work. I wish you the best of luck and hope your problems are resolved.

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