Pyramid Collections Altid ParkP.O. Box 3333Chelmsford, MA 01824-0933 Never received item, awful customer service, took money out of acct for VIP enrollment Whitensville, MA Internet, MA

The first time I ordered from this company was August 22, 2014 and it was online.  I ordered 2 dresses, paid by debit card and while ordering it listed one of the dresses was on back order.  About 10 days later, I received my dress that was on back order.  It was advertised as purple when it was actually burgandy.  As figured I was just deal with it for now since it's my second choice and the other dress is my first choice.  

I needed the dresses by Oct 12th for an international cruise, to wear for Captains Dinner.  I ordered in plenty of time in case I have to take them in to get altered.  The end of August I was happy to see my other dress show up.  I excitedly opened the box to find out they sent me completely the wrong dress.  Not the size was wrong but the whole dress couldn't have been further from what I ordered.  The invoice was in the box and it said the correct dress I ordered, strange.  So I sent the dress back the next day, not being to happy that I had to pay postage for the other dress to come (the one that didn't) and to send the wrong one back, when this was the companies fault.  I wrote on the invoice that this was my first time ordering from them and I was not to happy so far and could they send the correct dress that I had already paid for.  I was told that the insured package would arrive in 3 days and I had the tracking number.

The package did arrive to the company in 3 days (I checked it).  To make a long story short, from that time until today, I have sent 5 e-mails, 2 letters and made 2 phone calls to the company.  I have not recieved anything from them, e-mail, call, nothing.  Their "contact form" is a joke.  All you get is a computerized generated e-mail saying within 24 hours someone will address the concern, well no one does.  My e-mails, never got answered, so I made a phone call approx. on 9/14/14 to costumer service.  The man who answered the phone, could not have been more rude.  I calmly asked him what is the status of the dress I ordered.  He was extremely rude saying, he didn't know and actually he didn't care!!  he went on to say that they had 1300 catalogs out there and can't keep tract of everyone's items!!  Wow, I asked him since it was paid for when ordered and all the info was in front of him, should I now just place an order for it again.  He said no because we will charge you again.  I asked him how can I find out the status or the order and recieve it.  He said he didn't know and it wasn't his problem.  He said goodbye and hung up.  WTH was that?

I noticed a week ago I had a refund of the amount of the dress in the bank, of course nothing about the shipping charges for their mistake.  I have given up pretty much on getting the dress.  Now, two days ago while checking my bank statement, I saw that Pyramid Collections took out 14.95 from my acct for some VIP thing.  I called them up, different number than the costumer service.  I asked the woman what it was and why was it taken out of my bank.  I was told that when someone places their first order they are enrolled into a VIP club and pay 14.95 a month in order to get 10% off of items.  WTH, I told her that I didn't agree to this, I can't get my order to begin with and in order to pay for the monthly 14.95 charge one would have to order at least 149.95 worth of stuff a month, that's crazy.  She said she would disenroll me and I wouldn't have to pay and the 14.95 would not come out of my bank.  I checked my account yesterday and it sure did come out.  I sent an e-mail back to the place and wanted to know about the 14.95 being taken out.  I received an e-mail back saying "it won't come out, it's just ready too and it will be returned in 7-10 days, if not I can call them."  WTH does that mean, it's out according to the bank, to them it's "kind of out, but won't be fully taken out?"  Today I said hell with it and sent back the dress they sent (the one on back order) along with a 4 page letter addressed to President of Company, Owner, Supervisor, or To Whom It May Concern.  I couldn't find out who owns it, runs it or who is in charge when I looked on the net.  The letter addressed the 4 reasons I was sending the unused dress back, the experiences that I've had as a first time costumer of theirs, what I expected and why I would never order from them again.  God knows what will happen with this return.  Will I get refunded, who knows?

Any decent company would not put their costumers through all this.  If it was not right and corrected asap, many companies would have refunded the entire amount of the dress and shipping.  Many companies would have also sent the dress that was wanted as an apology.  

PEOPLE RUN, DO NOT GO THROUGH THIS WITH THIS RIP OFF COMPANY