Report: #962362

Complaint Review: QCSS

  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012
  • Reported By: nana23 — Addison Illinois United States of America
  • QCSS
    Field Pkwy Deer Park
    Deer Park, Illinois
    United States of America

QCSS As a US. Citizen they wanted me to convince people to vote for democratic party regardless of my believes. Deer Park, Illinois

*UPDATE Employee: Not accurate

Show customers why they should trust your business over your competitors...

   I was hired through Aerotek Professionals agency. They told me that I will be working in Palatine I can start right away there was no interview just come in fill out the paper work and you can start on friday morning that's what they told me at 7:45 am. I was kind of sceptical that there was no interview and thought that something was weird about this they don't give jobs this easily something is defenetly wrong. When I worked on friday it was good at first the political script that I was suppose to read to the customers was general and there was no forcing anyone to vote either way. Unfortunately when I came on Monday the script has changed during the training the person who did the training talked about Obama in a very positive light trying to get people's acceptance and see people's reactions. There was only one question asked during the training regarding the candidates for the campaign that the script was about where they democrats or republicans. The answer was democracts all the candidates running for the campaign in these elections are democrats and the script will cover only democrats. That's why this propaganda was only to prove that democrats should win and the script was focused mainly on convincing the costumers to vote for democrats and if someone from customers will choose republican party than we had to thank them and move on to another customer. I felt uncomfortable doing this as part of my work since the script was so obvious that this is to help the elections so that Obama will win and as a republican I couldn't sit there and read the script to the customers while they felt that the people who worked at QCSS are soliciting them into changing their vote. One customer told me she planned to vote for a democrat Dianne Primavera but now that I called her she won't. And this really got into me and I felt like I am doing something wrong here by representing a wrong party. What they did there is illegal and as a US Citizen I had to quit on Monday the second day of work because I felt uncomfortable doing this job mainly because my political views where different and I as a republican was not treated properly by them. There shouldn't be any variations at work by treating democrats better than republicans or vise versa I felt like because of that I couldn't perform the work like normally can. So I left this job and never came back. And as a citizen I am proud of myself that I did what I did because at least I have some honor left. But I wrote this mainly because I don't want anyone to fall a victim of companies such as this one and mostly telemarketing companies do that.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/30/2012 07:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

Not accurate

AUTHOR: AnonUser - ()

Yes, I am an employee of QCSS.  I have no ties to the ownership, nor management within the company however.  I am a regular agent just as the person that made the complaint was.  This company is family owned, and is probably the most leanient company I've ever worked for.  The political work that comes in is fairly frequent, and QCSS does not personally take sides in the political debate.  If you are uncomfortable making a call on a political aspect, all you have to do is tell the management up front and they will not make you call on it.  They cannot guarantee you have other work that day, as QCSS works on a contractual basis, and work comes and goes quite frequently, but they have never reprimanded me for refusal to call on a political project.  When they have the work, you can call on it.  If you don't want to call on it, they don't just always have other projects they can put you on.  That's not how the telemarketing industry works.  When political projects come in, they usually need the project fast, and will hire anybody who can speak clearly and read a script.  That's why there would be either very short, or no interviews.  For political projects, they hire people for some temporary work that usually only lasts a week or two, and then it's over until the next one hits.  Then they need 5-50 more people depending on what hits, and have very little time to get the people together because the client needs X amount of calling hours completed within a few days at most.

QCSS also does not only call in favor of or on behalf of the Democratic party.  They have republican calling projects from time to time as well.  It all comes down to a matter of what client came to QCSS with a need, and the scripts are written BY THE CLIENTS of QCSS themselves.  In no way does QCSS fasion the political scripts together themselves to favor one party or another.  The only hand they ever have in it is they will change some wording if it does not make grammatical sense, as to protect their client from sounding unprofessional.

October was also a super heavy political calling month for obvious reasons.  I called on projects that favored both parties at different times, because I needed the work.  I am uncomfortable calling for one party as well, but that's the work they had at the time.  I turned it down a few times when I could afford to, but I did what I had to do to keep money coming in.  Management may ASK you to do it, but they do not punish you for refusal if you can provide valid / acceptable reason as to why you will not do it.

Simply put, it sounds like a call center environment is not ideal for the person complaining because the work is ever-changing.  If the person took the initiative to bring it to the managements attention, they would have understood, and gave them the option to either go home for the day, or IF THEY HAD MORE WORK, train them on another project and let them call on that.  The mere fact that the person decided to just not go back says a lot about his or her work ethic as well.

I am simply posting this because I am an employee here, enjoy being here, and believe that without both sides of the story, this persons story alone is an unfair representation of this company.  I have been here for over a year.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.