Quality Smith RIPOFF MISLEADS CHARGE FOR LEADS YOU CAN'T USE! PROMISE REFUNDS GIVE RUN AROUND!! MISLEADING SALES AND POLICIES! WALLA WALLA WASHINGTON

Rhonda Donnelly the Vice President at Quality Smith Promised me a refund for a lead that I cannot service and has been giving me the runaround for over 3 weeks!

Quality Smith Claims to offer not only the best leads in the business, but confirmed appointments!! They claim to be able to do a better job at getting customers than the contractors themselves. I waited a long time to afford Quality Smith since they Charge $75.00 per appointment.

What I found was that:
#1 they promised alot more appointments then they could deliver. They promised me 10 - I recieved only 1.

#2 No matter what appointment they set for you, whether you do that line of work or not, you still have to pay them the $75.00!

#3When they set an appointment,even if both decison makers are not present you still get charged the full amount. (Contractors)If they know our business so well how come they don't acknowledge this.

In my case they sent me to do a specialty project that I am not set up for and put me up against 2 competitors that can do that kind of work, therefore setting me up for complet and utter failure and to make matters worse, charging me for it. When I brought this to their attention. I was given a promise when we reactivate your account the next one was is free! What does that mean?? Meaning you won't charge me for the one you shouldnt charge me for anyway? The thing is they didnt say here is your money back and the next one is FREE!!! They still keep your money ,that's not free. This is a "corporate policy trick" that was rudely played on me, when I had a justifiable complaint. This means that okay "I will credit you for the one you caught us on" but the next time it happens --- too bad on you, you must pay on anyway!

Timeline:
After waiting for a refund from October 30th to Novemeber 21st
I emailed Rhonda Donnelly and told her to take me out of the system and please send me my refund. She promised that she would and I have emails to prove it.

As of Dec 1st. After at least 10 phone calls I was told that had approved the refund on Dec. 1st.

On Tuesday Dec.5th, I spoke with Kristen in Accounting and she said she would call me right back in the afternoon. I didnt hear from anybody until Friday afternoon when I called again, and spoke to Shari Strickland, who again acknoledge the refund approval. I again had to press her to return my email which she did on Monday Dec.11th,2007.

However her message was not "here's your refund it was that your refund was issued and was under review from my bank, that I needed to contact my bank.

I did contact my bank and they said they didnt know what that meant and they suggested that Quality Smith was indeed giving me the Run Around!!!

My further investigation into Quality Smith has found out that they are doing quite a good business. They have grown over the last few years from a company with 4 employess to over 55. They are also expanding with the amount of websites up in the teens. They are investing heavily in historical real estate in their home city of Walla Walla. It is too bad they undermine their customers. I think they just think that a contractor would not go to this length to protect themselves or if they do most dont read the fine print anywyay!

Peter
Westhampton Beach, New York
U.S.A.