• Report: #1213878
Complaint Review:

Quick Spa Parts

  • Submitted: Fri, March 06, 2015
  • Updated: Fri, March 06, 2015

  • Reported By: Jay — Fullerton California USA
Quick Spa Parts
Nationwide USA

Quick Spa Parts AKA Cal Spa Quick Spa Parts Bad Service Nationwide

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BAD CUSTOMER SERVICE -- SLOW SHIPPING -- CAN'T DELIVER ON PROMISES -- DON'T KNOW PARTS FOR THEIR OWN PRODUCTS

QUICK Spa Parts first off is not "QUICK".  Not only did my order ship over weeks in 3 shipments, but they charged me for expensive OVERNIGHT shipping each time.  Yes, I requested fast shipping, but I was charged more than $150.00 ( Ibeleive) in shipping costs as they shipped partial boxes.  Further, though I paid for quick shipping, it took many weeks, and I only got the fimal shipment after threatening to cancel everything.  Lied too more than once on the status of the order.

 

THE WORST THING WAS: They never did get the order right!  Even though they, Cal Spas made my spa, giving them the serial number meant nothing, as they couldn't figure out what replacement jets I needed.  I didn't mind having to send them pics of each type of existing jet, but then they sent parts that don't fit and/or don't work anyway.  They can't figure out what they built so what good are serial numbers?

After humdreds of dollars spent, I have a spa with non-functioning features.  Worse off than before I contacted them. Please try another source for your parts, if available.


This report was posted on Ripoff Report on 03/06/2015 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/quick-spa-parts/nationwide/quick-spa-parts-aka-cal-spa-quick-spa-parts-bad-service-nationwide-1213878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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