Complaint Review: quicken loans cleveland - cleveland Ohio
- quicken loans cleveland 1500 west third street cleveland, Ohio United States of America
- Phone: 8002266308
- Web: www.quickenloans.com
- Category:
quicken loans cleveland they did not return my full refund as promised bad service, beware of this company they can not help you ,just trick for couple hundred dollars,i will tell everybody that i know hope nobody make mista cleveland, Ohio
*Consumer Comment: Maybe This Will Work?
*Consumer Comment: AVOID THIS COMPANY like the PLAGUE that it brings on the American people...
*Consumer Comment: Appraisal Fee
*UPDATE Employee: Response from Quicken Loans
i try to finance my house , as promised they will return my full deposit(500) if they can not help , week later they call back and said they could not help because my income is not enough to qualified . so they took about 350 for hiring some stupid guys do their job .so they can not return the full refund to me . what do you think? i hope someone read this and learn from my lesson . stay away from this f*cking company .
This report was posted on Ripoff Report on 01/28/2010 01:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quicken-loans-cleveland/cleveland-ohio-/quicken-loans-cleveland-they-did-not-return-my-full-refund-as-promised-bad-service-beware-561337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 Consumer Comment
Maybe This Will Work?
AUTHOR: Bman - (United States of America)
SUBMITTED: Tuesday, September 14, 2010
#3 Consumer Comment
AVOID THIS COMPANY like the PLAGUE that it brings on the American people...
AUTHOR: Bman - (United States of America)
SUBMITTED: Monday, July 26, 2010
I keep getting the same garbage from this fictitious entity
called KELLY. Only QUICKEN LOANS have not returned my deposit even though they
SPENT NO MONEY on my account. I canceled the paperwork as soon as I found out
that what they said they were going to give me was way different than the
paperwork I received. The rep pushed me to sign the papers quickly to lock on
the lowest interest EVER and I foolishly thought that they KNEW what they were
doing. I rescinded my paperwork within 24 hours, they said everything was okay,
everything was stopped, then AFTER saying this charged my credit card $500.
There was no INSPECTION and no expenses - and damned these LIARS they will not
give me my money back. Kelly explains this NASTY policy in every response that
she offers the people they have scammed. They keep the deposit with few
exceptions NO MATTER WHAT. They are in the business of taking deposits not
providing a service. This means they are a SCAM. Since BBB received an annuals
fee from them you cannot believe a word that they write. They left me worse off
than when I fell for their trap - they are despicable people working and a
company comprised of PIGS, Indeed they give PIGS a bad name!
#2 Consumer Comment
Appraisal Fee
AUTHOR: Consumer Lawyer - (United States of America)
SUBMITTED: Wednesday, February 17, 2010
It should be disclosed that many lenders keep about half the appraisal fee for their own revenue. Moreover, why can't the consumer get his own appraisal -- an appraisal that the consumer can then use when he or she applies to several competitive lenders?
The best thing to do is to deal with a local bank that has a reputation to protect in a community. You deal with something that calls itself a bank but has no retail branches, you're asking for trouble.
#1 UPDATE Employee
Response from Quicken Loans
AUTHOR: Kelly at QuickenLoans - (USA)
SUBMITTED: Thursday, February 11, 2010
Hi, thanks for posting. My name is Kelly and I work for Quicken Loans.
I wanted to make sure our deposit policy was clear.
When you signed your application, you not only authorized us to charge your deposit, you signed that you understood our deposit policy. If you'd like to reference it, look for the document you signed called "Interest Rate Disclosure & Deposit Agreement." You can also find it clearly explained on our website: https://www.quickenloans.com/about/quicken-loans-deposit We also have a YouTube video about it: http://www.youtube.com/watch?v=YNumQBaCWMM
It sounds as if your loan was denied for income issues. If that is the case, we would refund any money not spent on your behalf. If your appraisal cost $350, you would be refunded $150. For the record, in a denied loan, we keep nothing. We gain nothing from working with a client we can't help. Our goal is to close a loan and help people. Not pay appraisers.
If no one talked to you about what your deposit was spent on, or if there's any money left to refund you, please get in touch with me. I'm happy to look into it. You are also entitled to a copy of your appraisal and credit report. I can have those sent to you. Since loans contain sensitive information, please email me directly: Kelly@QuickenLoans.com
Thanks.
Kelly
Quicken Loans
Kelly@QuickenLoans.com
Advertisers above have met our
strict standards for business conduct.