Quicken Loans Bait and Switch rates Nationwide Nationwide

 I have a loan through Quicken Loans and was contacted by them in early June about a loan modification on the same loan for 1/8th lower.  They added that it would be "Absolutely" no cost to me.  I confirmed no cost meant no cost and was told by Kevin Young that this was correct.  I said "Yes" and the process began. Via email I was asked to supply a series of documents that are common in a finanace. I did this the same day.  I followed up with an email asking if all were received and was told that "Yes" they are all here and had been sent along to the "Numbers" guy Nick Pason.  (2) days passed and Nick contacted me stating everything was in order and they wanted to schedule an appraisal.  This was done within 3 days and we were moving along just as they said.  (they said the loan would probably take no more than 2 weeks at the outermost BUT we had a rate lock until Auguest 2.  The appraisal was completed within 3 days coming in at $850K. The amount I was financing was $402K. (just saying!) Expecting the final papers to come through at any time, I asked for a payoff update since I had made (2) mortgage payments since this process began. When the GFE came through it was over $6K off and NOT in my favor.  I called Kevin asking why the descrepancy and he told me that the payments had not been posted yet.  I faxed my newly received payoff/mortgatge statement which showed a payoff of $404K+.  I followed this up with a phone call and he began to double talk me but did send an accurate payoff within a day.  To this I said that we were a go, but I would not sign anything until I had an accurate complete set of documents.  As time is ticking, I got a call from Nick who definitely started the double talk stating that there was going to be a $1K fee for my loan NOT being an escrow account.  I asked why, that my original loan with them was only 1 year old and nothing had changed.  He became a little short with me and I responded with "Do not double talk me". He said that this would be the only fees and I would be getting the final documents within days.  2 weeks passed and nothing.  NOW August 2 is within 2 days so I called inquiring about closing.  Nothing.  I let it ride and 2 days after (August 4th) I got the documents showing the pay off at $407+.  I contacted both Kevin and Nick and said they were wrong.  Kevin emailed me back the following day saying he would contact Nick to find out what happened.  Nick emailed me stating he would get back to me the same day.  (2) days elapsed and I heard nothing so contacted Nick to see if there was resolution.  He said he had tried to "Reach-out" to me and left me a voice mail.  I told him he had not that I was constantly monitoring it. (2) more days passed and Nick emailed me saying he was meeting with his supervisor to resolve the matter and get back to me the same day.  (2) more days and Nick emailed me saying there was nothing they could do, the rate lock had passed and if I wanted the loan at 3.18 (my prior one is at 3.25 I would have fees totaling over $3,500.  As you can tell, I said NO and that I would make it my goal to tell the public/anyone that would listen of the scam they are pulling.  PLEASE feel free to contact me, I have ALL emails, GFE's and documents to support the above