Quicken Loans lost good faith deposit internet

I was asked up front for a $500 good faith deposit. I was told I could ask for it back before the close of the application process. I was also told that everything could be financed and that I wouldn't require anything out of pocket. I sent an email before close that I wanted my $500 credited back to my credit card. They ignored my request and finalized the paperwork.

Afterwards, when I asked why my money wasn't credited back, I was told the $500 was applied to closing costs. I told them that wasn't what I wanted. They told me it was too late because the loan was finalized. That doesn't help me now that I have to pay off a $500 credit card that I didn't have in the first place. I was deceived and found out later on lending tree reviews that other people experienced the same thing.