Quicken Loans Refinance Loan - Terrible Experience www.quickenloans.com quickenloans.co

 We decided to approach Quicken Loans to get a mortgage on the house that we live in. The title at the time was free and clear in my parents name and was paid for by a second mortgage on their home. We make the payments on the second mortgage. We were asking to borrow about 35% of the home's appraisal value to pay off the second mortgage. Our credit is excellent.

We explain our situation to QL and they recommend a refinance loan. They instruct us to have a new deed drawn up and filed with the courthouse in our names. We proceed in doing this, pay the lawyer fees and file the deed.

We complete all tasks assigned by QL and follow their instructions step by step. It takes 3 months for QL to get us to the point of closing on our loan. About 3 days before we can close, I am contacting by a "Solutions Consultant" who informs me that we are not eligible for a refinance loan because our names have been on the deed for less than 6 months. I ask if we can move forward with our original plan which was a traditional mortgage and 'buy' the house from my parents. QL states that we are ineligible for a traditional mortgage because our names are currently on the deed!!!

I had to deal with 10 different representatives with QL over the 3 month period. Had the loan went off perfectly, I would have given them 3 out of 5 stars because I still found them difficult to deal with. They would constantly send emails about paperwork that they had previously received. They would call 4 or 5 times a week to have things refaxed or filled out again. The representatives were often rude and condescending. The entire process was painful and complicated.

At NO POINT in the entire 3 month period did any of the 10 representatives EVER mention that we were not eligible for the loan. We were explicitly told to take these steps and it was these instructions that disqualified us from the refinance.

It took 2 weeks of arguing with QL to even receive my $500 deposit back.

I would not return to Quicken Loans under any circumstance ever. Quicken Loans is a complete waste of time, energy, and money. I recommend looking anywhere else for a loan.