• Report: #473575
Complaint Review:

Qwest And ESBI

  • Submitted: Sun, July 26, 2009
  • Updated: Sun, July 26, 2009

  • Reported By:Rainier Oregon
Qwest And ESBI
P.O. Box 91155 Seattle, Washington U.S.A.

Qwest And ESBI, ESBI attached a bill to my Qwest phone bill without my consent Seattle Washington

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I received my recent Qwest phone bill with a new charge from ESBI for $14.95. Explaination was: The charges on this portion of your bill are for non-telecommunications services and products. The following transaction is billed on behalf of RESIDENTIAL EMAIL.

First I went to their web http:www.billview.com/esbi. Then I went to the internet and found several rip-off messages. I called the 1-800-430-6314 number for questions and rates. I was able to talk to a person and demanded removal of the charges. She wanted to send me a refund and I told her I would not be paying this portion of the bill and didn't need a refund.

She was agreeable and didn't seem surprized at my demand. I will watch next month's bill to confirm removal of ESBI from my Qwest phone bill.

I have e-mailed Qwest expressing my disappointment in their passing on this bogus charge.

Rainier, Oregon

This report was posted on Ripoff Report on 07/26/2009 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/qwest-and-esbi/seattle-washington-98111-9255/qwest-and-esbi-esbi-attached-a-bill-to-my-qwest-phone-bill-without-my-consent-seattle-was-473575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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