• Report: #635127
Complaint Review:


  • Submitted: Fri, August 27, 2010
  • Updated: Sun, August 29, 2010

  • Reported By: LAWFRAT — KENNEWICK Washington United States of America
1801 CALIFORNIA STREET DENVER, Colorado United States of America


*Consumer Comment: Ripoff?

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In response to a solicitation from Qwest Communications International I agreed to sign-up for Qwest Unlimited (intraLATA and interLATA) residential long distance telephone service beginning January 5, 2005. Initially I had been able to place unlimited, uninterrupted long distance telephone calls, consisting almost entirely of in-state calls. Shortly thereafter I began to experience frequent, unexpected disconnects when calling a friend across the state. On more than one occasion I called Qwest Customer Service to complain of the regular disconnects. Concerned that my monthly long distance calls were totaling an average of roughly five to six thousand minutes per month, the Qwest Customer Service representative asked if I had been running a business; I assured them that I was not. For a short time thereafter I was able to once again place unlimited, uninterrupted long distance telephone calls in which four hours or more per call were not unusual. It was not long afterwards that the disconnects resumed. Further complaints to Qwest Customer Service yielded no resolution of the disconnect problem.

Failing to resolve the disconnect issue through Qwest Customer Service I began filing complaints with the local regulatory authority: the Washington Utilities and Transportation Commission, hereinafter referred to as the WUTC. After several complaints had been filed with the WUTC I was promptly contacted by Qwest Customer Service. I informed them that the regular disconnects had (temporarily) stopped. Shortly following the calls from Qwest Customer Service I received a call from a Qwest engineer admitting that Qwest monitors long distance calls and uses programmable timers, as a precaution, to disconnect telephone circuits that they believe may have been accidentally or inadvertently left open for long periods of time. Once again the disconnects temporarily stopped. This was followed not long after by a continuation of the regular disconnects. Each time the disconnects began I immediately called the WUTC to complain. The disconnect problem continues to this day, with brief periods of unlimited, uninterrupted long distance calling.

Throughout this ordeal Qwest representatives persist in blaming my local telephone carrier, Verizon, the carrier of the receiving party I call most often, CenturyTel (now CenturyLink,) as well as my telephone equipment, which I have long since replaced to no avail. Over the last couple of years Verizon has placed traps on my phone line in an effort to determine if the source of the disconnect problem is the result of Verizons equipment. According to Verizon, each time the results have shown Verizons equipment to be operating properly. Qwest has never explicitly informed me - by phone or in writing - that they have performed similar troubleshooting efforts. After five years the WUTC, adding further insult to injury, continues to accept excuses from Qwest Communications thereby holding Qwest unaccountable for its actions or lack thereof.

As someone who is on Social Security Disability and has long suffered from post traumatic stress disorder, depression and other psychiatric disorders, I feel greatly betrayed by Qwest and the local telecom regulator. I unequivocally believe Qwest is solely responsible for the regular disconnects and that they are not the result of equipment malfunction or any other random act. In other words, as a frequent caller I firmly believe that I am being targeted by Qwest in an effort to coerce me into discontinuing my current, unprofitable Qwest long distance calling plan. It is my contention that Qwest must honor their UNLIMITED calling plan as promoted and advertised. Enduring regular disconnects for five years and counting is simply unacceptable and I intend to hold Qwest accountable.


This report was posted on Ripoff Report on 08/27/2010 10:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/qwest-communications-international/denver-colorado-80202/qwest-communications-international-qwest-false-and-deceptive-advertising-denver-colorado-635127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: Anonymous - (U.S.A.)

I fail to see where the rip off is in this case. Customer for almost 6 years. Hours of using their service at a time?

Ah, but you said you were a person suffering many psychiatric disorders and calling various utility commissions to complain against an unknown source of telecommunication difficulties.

A public utility commission such as WUTC is there to regulate a variety of things such as:

1.) Your information is not used for marketing purposes without your permission.

2.) You are not paying a higher toll/ local charge than the next person for basic toll/local usage.

3.) In case of outage, you have the use of service within one week time.

4.) Any damages to property as result of a utility company are repaired at companies expense.

I'm sorry about the psychiatric problems as they were probably related to the government, but calling out companies who are regulated by the government isn't going to solve problems as PUC's consider any non-regulated instance being reported as a false report. When these false reports get documented on the internet for such non-regulated instances, the person is 100% legally liable for any loss of revenue deemed for defamation of company.

The up time you experience when making long distance calls that connect to another carrier/ CLEC's lines is not something regulated by any PUC. The only time it is if is you pay for a dedicated trunk, like a DS1, DS3, T1. But, the monthly bill is $475+

I've worked for few CLEC's and have seen a couple instances of people out $100k-1 million dollars for publicly reporting these such non-regulated occurences. Just a heads up...


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