ED Magedson – Founder
Rabun Boatworks244 Farside Drive Lakemont, Georgia USA
Rabun Boatworks Donald Coffee Chandra Coffee Nathon Coffee Unprofessional hung up phone very rude Lakemont Georgia
I called them and spoke to a guy over the phone for some help in regards to my outboard. First off, the person was absolutely rude, he had the attitude of I hate my job and I don't care about the business. It was one of the worst over the phone experience I ever had. The guy even had the nerve to tell me to go take it somewhere else because he wouldn't accept the fact as I had to check my schedule.
He then said you want to take the schedule or not after I said I had to check my schedule as the appointment they wanted to schedule for was about 3 weeks away. The worst part was the guy acted like he was having a bad day and hanged up on me while I was trying to tell him I need to get back to him on the schedule and call back. Well the idiot pretty much changed my plans to bring any work there.
I also went in there once to pick up a part a couple weeks before and the guy on the counter was just plain ol lazy and was not in a talking mood. They are definitely not in business to help everyone, I can see it through they guy I was talking too and I believe they help only ones they feel like to. I've seen people like that. I run an A+ rated 20 plus years in business so I know all about customer service. I don't know about the rest of the staff but the guy I talked to, I give a minus 0 and due to that, I will never give them any of my business. I'd rather drive further for better service any day any year. I don't know if the guy is the owner or co owner or what but this guy needs to work on his customer service skills. If I was the owner I'd fire the guy immediately to not loose any more business.
This report was posted on Ripoff Report on 03/14/2014 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rabun-boatworks/lakemont-georgia-30552/rabun-boatworks-donald-coffee-chandra-coffee-nathon-coffee-unprofessional-hung-up-phone-v-1130775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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