Report: #1084479

Complaint Review: RAC Acceptance & ASHLEY Furniture

  • Submitted: Sat, September 14, 2013
  • Updated: Sat, September 14, 2013
  • Reported By: sb****1013 — San Antonio Texas
  • RAC Acceptance & ASHLEY Furniture
    7919 Pat Booker Rd
    Live Oak, Texas

RAC Acceptance & ASHLEY Furniture Are THIEVES Thieves who take advantage of consumers Live Oak Texas

*Author of original report: NO EXCUSE

*UPDATE Employee: I work at RAC...

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 At the end of April 2012, I purchase a sofa, loveseat, and mattress set totaling $1100+ tax, I could not get credit from Ashley Furniture so I went sent to the back room to RAC acceptance.   The rep explained the contract saying if I paid more each month it would be paid off sooner or I could pay it off at anytime, and the only extra fees I would pay was $24 a month for using RAC.  In September of 2012 I called and asked who much was the pay off, I was told $1100.  In March of 2013 I called and asked for pay off amount and was told $800,

on September 14, 2013 I called and was told my pay off was $972 +.  What the heck is really going on.  I have made 15 payments totalling over $2200 dollars. I have more than paid for the furniture and insurance which I've never used.  I had stains on the furniture when I purchased and Ashley sent a man out to "CLEAN" it, apparently he put some kind of paint or something on it, which eventually wore off, and those same stains are visible once again.  What kind of CEO would run a business to scam people out of their hard earned money.  In the end I will have paid these people over $4000 for furniture that isn't even worth $600.  This is a SCAM. Do NOT use RAC ACCEPTANCE.

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This report was posted on Ripoff Report on 09/14/2013 10:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: sbrown1013 - ()

There's no excuse for a company charging 300% interest for a purchase and lying telling the customer that I will only pay $24 a month to use RAC, if that was the case then my $149.45 pyament a month for 18 months is $2690.10.  If you subtract the $24 a month for 18 months, thats $432.  That means I've paid $2200+ for furniture that originally only cost $1100+taxes.   their telling me I have to pay 13 more months at $149.45 a month or pay one payment of $900+.  Either way I will have paid for this furniture 3 or 4 times over.  This company should be investigated by the government

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#2 UPDATE Employee

I work at RAC...

AUTHOR: Jonathan - ()

I work at RAC and I’d like to apologize that there has been some confusion about your payments. In order for us to help you figure out what’s going on, I recommend contacting our Customer Care line at 800-422-8186 as soon as possible so they can get your account details and escalate the issue. I hope this helps!

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