Report: #1118260

Complaint Review: Rainier Overseas Movers Inc

  • Submitted: Fri, January 24, 2014
  • Updated: Fri, January 24, 2014
  • Reported By: michael — Templestowe Alabama
  • Rainier Overseas Movers Inc

    Bellevue, Washington

Rainier Overseas Movers Inc Goods damaged. Illegal customs inspection. Insurance payout insufficient Bellevue Washington

*REBUTTAL Owner of company: US Customs Inspections

*Author of original report: second addendum

*Author of original report: Report Update

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Recently we moved our household goods from Arizona to Australia in two containers using Rainier Overseas Movers Inc., with insurance of the whole shipment through Inter Trans Insurance Irvine, CA. The containers left Arizona and were due to be shipped out of Long Beach CA one month later. To our astonishment we were told that the containers were being unloaded for inspection by the US Customs in Long Beach: an EXPORT inspection.  Worse, we had to pay US Customs a fee of $3,559!  Rainier paid the fee on our behalf and we had to pay that amount to them.  This resulted in missing the planned shipping date and a delay of one month.

Shock #2:  On delivery we found severe non-repairablre damage to to our most expensive piece of furniture as well as many othe items badly damaged.  After photgraphing the damage and lodging a claim, Inte Trans Insurance refused to cover the most expensive piece of furniture, claiming that the loss was caused by US Customs improperly reloading the containers.  After we maintained that Inter Trans was cherry-picking among the possible culprits, the US movers, US Customs, and Australian movers, we agreed to a negotiated payout.

The US Customs has no need to inspect household goods that are leaving the US.  There is something suspicious about the company contracted with US Customs that picks up containers for inspection: Price Transfer (  Rainier did inform us about the need to pay for Customs inspection in Australia, which we did pay in addition to the US Customs fee.

The US Customs and Homeland Security website describes random inspections of household goods IMPORTED to the US at the owner's expense.  An EXPORT inspection at the owner's expense appears to be illegal.  If not illegal, then Rainier should caution their customers about this possibility.  Even if this was simply a mistake made by Price Transfer in picking up the wrong containers, we still need the fee to be reimbursed.

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Updates & Rebuttals


#1 REBUTTAL Owner of company

US Customs Inspections

AUTHOR: doug - (USA)

As you can see by this complaint, it is not a complaint against Rainier Overseas is a complaint regarding US Customs in Long Beach, CA. and their designated inspection company, Price Transfer.

It does seem like there are an extraordinarily high percentage of US Customs inpections in Long Beach as compared to other US ports, and that the inspection company, Price Transfer, seems to damage a lot of items during the inspection and reloading process.

As mentioned in the report, Rainier did prepay the inspection fees for the client and kept the client fully aware of all aspects of the US Customs exam and associated fees.


Doug Wiviott

CEO Rainier Overseas Movers

We have been one of the top rated international moving companies in the world since 1979.  

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#2 Author of original report

second addendum

AUTHOR: michael - ()

Doug Wiviott of Rainier Overseaas has assured us that Rainier was not at fault in this situation and that it was totally an issue concerning the US Customs and Homeland Security, an unfortunate problem with which Rainier has done their best to help.  Furthermore, Rainier has graciously made a goodwill gesture to subsidize half of the disputed Custome fees on our behalf once this report has been satisfactorily amended.

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#3 Author of original report

Report Update

AUTHOR: michael - ()

We have no evidence to prove that Rainier Overseas or any entity contracted by them was responsible for any damage to our goods or for delay in shipment.  What is abundantly clear is that the Department of Customs and Homeland Security exceeded their authority in conducting an inspection of goods that were being exported from the USA and we were unnecessarily harmed by that action.  The only beneficiary of the inspection appears to be the company contracted by Customs - Price Transfer.  We and Rainier Overseas are planning to share the cost of the inspection.


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