Report: #769439

Complaint Review: RAINSOFT

  • Submitted: Fri, August 26, 2011
  • Updated: Sat, September 10, 2011
  • Reported By: victim in Fresno. — Fresno United States of America
    P.O. Box 844
    Wausau, Wisconsin
    United States of America

Show customers why they should trust your business over your competitors...

       This is the story that needs to be told. For it may affect you as a homeowner. Just a few years ago, I bought my first home in a brand new subdivision. The predation started almost immediately. About two weeks after moving in, "Rainsoft" vans drove up to the house, ringing the doorbell and leaving literature on the doorsteps every other day.

At first, I thought the aggressive tactic was a bit much. But after agreeing to a "free" water test, I decided the home could benefit from a water treatment system (this would prove to be a mistake). The water treatment system was installed in October of that year. A flood ensued shortly thereafter and Rainsoft disconnected the "system" until the source of the flood could be located. As a result, I was credited for one month. Then came the harassing phone calls.

No problem. I resumed payments but was surprised when I got a letter in the mail stating Rainsoft placed a lien on my house (this was in February of the following year-just four months after having the "system" installed). The letter stated Rainsoft needed "to protect their interest". Really? The terms of the agreement were about $140/month on a "system" valued at $8,500. Yet, four months later, they place a lien on my house to protect  "their interest'??? WTF. 

All the while, they were being paid timely. Evidentally, the laws in California are so f*cked up, there is no standard or protocol to determine the validity of such a claim. Any company or corporation, at any time, can impose a lien ( as I have learned).  Since this occurred, I am curious to know if there is anyone else who received similar treatment from "Rainsoft"??? 

Also, the thugs that installed the water system threw cigarette butts all over my yard and when they came back out to temporarily disconnect the system (as referenced earlier), they pulled out a camera and took my picture without my permission. When I approached them for the imposing action, the response was, "This is standard anytime we have to come out. We're emailing this photo to see if the boss wants to do anything". What does a consumer's unauthorized photo have to do with the task at hand? These people are unethical and the law doesn't protect consumers. So I came here.

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This report was posted on Ripoff Report on 08/26/2011 12:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I'll bet you've been the hapless victim of numerous conspiracies


in your life, haven't you?

Sounds like you're having a case of buyer's remorse and shifting blame wherever you can. You're ticked because you let them "force" you into a water treatment system through "predatory" methods...right?

I'll also bet that the "thugs" that installed your system and littered your yard with cigarette butts were actually escaped felons.  The photo they took of you was likely to be used for further Ripoffs of you...think about that a bit.  ;)
BTW, California laws are so PRO consumer and ANTI business, I wonder why anyone wants to run a business there.
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#2 UPDATE EX-employee responds

RainSoft AquaFinance, Property Lien

AUTHOR: Dave - (USA)

First Rainsoft is a manufacturer of water treatment systems and are not "Also Known As" (aka) Aqua Finance.  Auqu Finance does not manufacture, sell, install, or repair water treatment systems.  Aqua Finance is a Finance company. 

Aqua Finance is the lender that provided you with the loan to purchase the water system.  It is not uncommon for a lien to be placed on the property where a water system is installed as you have a secured loan.  Aqua Finance does have an interest to protect which is the $8,500.00 they lent you.

The easiest way to have the lien removed is to pay off the loan.  If you do not have the funds available to pay it off you could look into getting a personal loan which may be at a lower rate of interest saving you money over time.

If you would be able to pay the loan off in full make sure to call Aqua Finance for a 10 day pay off.

Aqua Finance has not done anything wrong here. 
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