Report: #1364114

Complaint Review: Rairdons Jeep Chrysler of Kirkland

  • Submitted: Sun, March 26, 2017
  • Updated: Sun, March 26, 2017
  • Reported By: Dewey — Marysville Washington USA
  • Rairdons Jeep Chrysler of Kirkland
    22901 Northeast 24th Place
    Sammamish, Washington

Rairdons Jeep Chrysler of Kirkland Jeep Patriot bad transmission bearings kirkland  Washington

*Author of original report: Transmissions do not fail at 68,000 miles period.

*Consumer Comment: Really?

Show customers why they should trust your business over your competitors...

I own a 2011 Jeep Patriot, 2 WD 5 speed manual transmission. I bought it used in Washington State in 2012. It had about 28,000 miles on it. Clean CarFax except for one minor recall item unrelated to the transmission. The dealer went through the vehicle and gave me a report. Long story longer I noticed a whirring sound I had never noticed before. Hit the gas it whirred. In neutral no whir. Increase in speed increase in whir. Had a 60,000 mile maintenance done on the vehicle (at 68,000 miles) by my personal mechanic. He drained the manual transmission oil, there were no metal filings (yet), the oil was clean, no burnt smell. The level was fine. He suspected a bad transmission, and mentioned it will only get worse. I agreed. I took the vehicle to Rairdons Jeep Chrsyler in Kirkland WA.

After a teardown of the clutch and transmission it was determined the transmission bearings had failed and that that failure was leading to a complete transmission failure. I suspect the bearings were of inferior quality that Jeep Chrysler uses to cut costs and increase their margins. My opinion. But I suspect the bearings came from a country not known for their Total Quality Management programs. The cost of a new clutch and transmission was going to be $5,600. Roughly 6 months of mortgage payments. The vehicle was 9 months past 60,000 mile warranty. I howled foul. Howled!! A transmission fails 9 months out of warranty? Is this planned obsolescence? A Jeep with a failed transmission with 68,000 miles? Preposterous...but true. Wasn't it Jeep that conquered Guadalcanal, Iwo Jima, and Khe Sanh? John Wayne riding in a Jeep. Clint Eastwood riding in a Jeep. Douglas MacArthur riding in a Jeep smoking his corncob pipe. That Jeep??

The service manager spoke with Jeep Chrsyler and the $5,600 was brokered down to $3,300. I agreed to pay for the clutch work as that it is a normal wear item at 70,000 miles. That cost $1,700. Ultimately I did pay $3,300 for a rebuilt transmission and a new clutch. The way I see it Jeep Chrsyler owes me $ 1,900 for the transmission work ($5600- 2000-1700=1900). Ethically. Morally. Reputation. Transmissions do not fail at 68,000 miles no way no how. I've always had Toyotas and they are bullet proof. 180,000 miles and they don't burn a drop of oil. Not a drop.

Like it or not Rairdons is a Jeep dealer. When we have a problem with a vehicle we don't drive to Detroit or Mexico and ask them to take a look at it. We take the vehicle to the closest dealer. The dealer is the face of the manufacturer. The spokesperson if you will. 

It's no wonder, no wonder at all that Chrylser went bust in the 80's. Nobody wants to buy junk. Not when there are much better vehicles to be had for the same money. It's also no small wonder most people don't want to buy "American".

I'd like to know your opinions on this matter. 

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#1 Author of original report

Transmissions do not fail at 68,000 miles period.

AUTHOR: - ()

The transmission didn't need repair. It needed to be replaced. Initial cost of repair $5,600. Negotiated repair cost $3,300. Left on the hook for $1,900 out of pocket.

Not the worst vehicle ever built, just the worst vehicle I have ever owned.

9 months out of warranty a good quality vehicle still has that new car smell. 9 months out of warranty and a catastrophic failure occurs the manufacturer and his representative should step up to the plate and bite the bullet. Is there more to this than meets the eye? Are you seeing more and more failures? That it's not just one but possibly thousands?

Are there design flaws in this trasmission? Inferior parts? Why the early failure. Its obvious from the mileage and the year the vehicle doesn't get used very much, that's a yearly average of 11,333 miles. That's half of the yearly normal for US cars.

I see this as an ethical and moral obligation on the part of the dealer and the manufacturer to do what's right. 

If Jeep Chrysler says the vehicle lasted 8,000 miles beyond the warranty period that's not really very encouraging, very promising to perspective future buyers is it? That at 60,001 miles Jeep Chrysler doesn't want to know you anymore. People expect more than that, way more. 

So why take a chance on an inferior product when there are much better products for the same or even less money?

Common sense.

Don't buy a Jeep. Don't buy a Chrysler.

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#2 Consumer Comment


AUTHOR: Robert - (USA)

So you got a clean report when you bought it USED in 2012, and now 5 years later the transmission needs repair and according to you this vehicle is the worst vehicle ever made.   Okay..what ever makes you feel better I guess.

Since you obviously consider the time a Manufacture Warranty is in effect as strictly a reference.  Just how long do you think they should honor the warranty.  Should it be until 100K miles?  What about 90K or 75K?  Should they just honor it until 68,001 miles and 6 years and 10 months so that you are covered?

The point?  They offered what looks to be a 5 year/60K mile warranty and it lasted through the warranty period.  In fact it lasted over a year past and 8,000 mile over the warranty expiration.  There is no "Ethics Problem" here other than what you are trying to pull.  If there was a problem with the warranty in your mind then this is something you should have brought up BEFORE you bought the vehicle. 

The Real RipOff here is you dealing with the dealer.  You could have gone to an Independent Mechanic such as your "personal" mechanic and even after your negotiations could have probably paid significantly less and gotten just as good of a job or better done.

By the way do you really think that MacArthur drove around in the same Jeep for 60K+ miles?  He couldn't have exactly driven around in a Toyota now could he?

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