Report: #328638

Complaint Review: Ramada And Imperial Majesty Cruise Lines

  • Submitted: Thu, April 24, 2008
  • Updated: Thu, November 20, 2008
  • Reported By: Durham region Ontario
  • Ramada And Imperial Majesty Cruise Lines
    615 Yonge Street
    Toronto, Ontario
  • Phone: 800-2039783
  • Web:
  • Category: Cruises

Ramada And Imperial Majesty Cruise Lines Sad to say I worked for them Toronto Ontario Canada

*UPDATE EX-employee responds: Ex-Employee of CMTT Marketing Imperial Majesty Regal Empress Cruise

Show customers why they should trust your business over your competitors...

I cant really say I worked for imperial majesty cruise lines. I originally was interviewed for a comany called CMTT the way if you try looking them up on the internet you will find nothing about them, Ive already tried. I had orginally found this job on craigslist. The title of the job on craigslist was hotel reservationist..make between $400 to $600 a week. So I was like okay sounds great, all we have to do is help people book hotel reservations, so I called and booked an interview. I was very ify when I found the location...when I got in the building and looked on the directory I looked at the directory...they originally told us they were on the 3rd when we called but I wanted to look on it for the hell of it. Why was the 3rd floor the only floor to not have a company name listed on the directory...I found that strange but went up to the interview anyways...

Now lets skip ahead to when I got the job and went in for my first day. Our first day was an in class session. We took notes about rules and such..and the manager reiterated again and again that this is not a sales position. And if you think that then you are not going to be successful...She told us we are dealing with pre registered I know that meant people who filled out a ballot at a specific event. She told us how they were currently working with Ramada hotels.

Now we get to the second day, where we get onto the phones. I go into this room with a front desk and a board at the front with names of people and how much people they get registered for the vacation...they tell us they do that just to have some healthy competition going...right. I go and sit in one of the booths where theres a phone and headset and also a plaster of rebuttles posted on the wall. Like if a person is hesitant about giving their credit card number on the phone, theres 3 rebuttles alone for that one argument. So in other words we dont think for ourselves..they tell us what to say and how to think when dealing with a customers concerns.

When I read the script I felt exactly how they told us not to feel or think like..a sales agent. When making these calls those feelings were just multiplied by 100. I got a lot of people who thought it was a free vacation (there was a rebuttle for that)...I got a lot of skeptical people (theres rebuttles for that).. They have rebuttles for every argument possible. I got people hanging up and telling me to take their name off the list...for $10 an hour its not worth it.

The script..was such a lie. We're supposed to tell them we're callin from imperial majesty cruise lines (a U.S based company) when in fact we're callin from a building in toronto from a company thats supposedly called CMTT Marketing..right. So why are we lieing to these people telling them we're callin from Imperial Majesty when we are not...

And the managers told us its not how much people you register its how hard you try...right. But when no one in the call center wasnt getting anyone registered..they proceeded to have a talk with us..telling us what was going on..and how come theres no one registered. I thought it was about how hard we tried and not how much people we registered?..right. Oh and did I mention that the more people you register the more money you make on top of your hourly $10.

After a few days of being there..I didnt try at all. If a person wasnt interested I just said okay and hung up the phone, I didnt even bother with the rebuttles. I felt like a telemarketer trying to sell a vacation to someone which is what we are doing. And I hate telemarketers...So after a week I just quit. I cant work at a place where Im told what to say and how to think.

After reading what people had posted about imperial majesty..I felt I had quit and to post what I experienced working with them or working with CMTT marketing..I dont even know who I was working sad is that.

Anyone with questions feel free to ask me. And I am so sorry for all who had a run in with this scam.

Durham region, Ontario

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#1 UPDATE EX-employee responds

Ex-Employee of CMTT Marketing Imperial Majesty Regal Empress Cruise

AUTHOR: Jamie - (Canada)

I as well was an employee of CMTT Marketing in Toronto in the summer for one week... that's how long i lasted for. Basically i found the add on Craigslist and needed some money and i didn't think it sounded too bad.
when i went in for the interview, a really pushy, aggressive-type manager greeted all the applicants in a really sketchy office area and we went in for our group interviews.
I got a call a few days later saying that i had got the job.
I went in for training, the first day we were seated in the classroom and the truth about the job started to set in. He kept on repeating that the people we are calling want us to call, that we're doing something great offering this vacation package to them. After all they provided their numbers, did they not?
when we got on the phones and actually started saying the script i didn't think the job was too bad at this point. i thought it was a little bit shady but i didn't have the experience to see this at the time (i was only 17) and this was one of my first jobs.

I vividly remember 4 calls that were placed. During my employment there I secured 3 vacation packages... each one i feel horrible about.

at around day 2 of dialing is when I got my first package. I went through the script, trying to sound really excited like we're supposed to. on the phone was a young woman of 22 who was very sweet and nice and complying. i didn't have to convince her of anything at all. When i got her credit card number i flagged down the supervisor who transferred the call to a verification center who went over the package with her once more. she confirmed everything and when i hung up the manager was thrilled... too thrilled. All i could think of was how much money in commission he himself was making on this call. the next day he gave me a $20 cash bonus for my sale.

At this point I wasn't enjoying the job but i thought, ok, i got an extra 20 for nothing really, that's pretty nice, maybe i'll stick it out and see how it goes.
the next vacation package that i had booked was for another young woman in her early twenties. she seemed skeptical however, and for good reason that i didn't realize at the time. i read word for word through all of my rebuttal scripts and finally she agreed and proceeded with the sale. this is when i started to feel like some sort of con artist. I felt slimy.

One night we didn't have many draw slips (from random tradeshows that the people had filled out) and so we had to call the same ones over and over again. I kept on telling the manager that i had just called this person 10 minutes ago and he told me his daughter was going to be away for 3 weeks. he just said "keep on calling". This was miserable.

I was on the phone that day with another young woman who, partway through my script made a remark about how excited I seemed. I guess this is when i started to really see how phony it all was. I got through to the end of the script with her on to the part where we ask for the credit card number. she didn't go for it. she asked to be called back later, could we send her a package first before she committed? all things that I thought anyone would do and should have the right to look at before paying for something you don't really know anything about! but we have a policy, said the manager, to never, ever, ever, ever do callbacks. Because if you Call someone back I can almost guarantee that they will not buy it. "In fact, if you are so, so sure that this person will go through with the sale when you call them back another day, I will wager my paycheck against yours that he will not buy the package." The woman didn't purchase the package to my relief. But at this point I couldn't stand the prospect of working there anymore.
They told us we had to come in on saturday... also on labour day we were just supposed to drop everything and come in.

On the final sale that I made, the young woman I spoke with was again, very passive and just went along with it all. I felt awful. When I hung up the phone I felt as though I had scammed her, like I was robbing her and tricking her. I didn't come back to work after that day.

I came in later to say that i had quit, and lied about getting another job involving my 'true passion in childcare' or something like that, because i didn't want them to pull out their rebuttals on my concerns. I just wanted to get out of there.

ever since i've felt lousy about it. it's been over a year now since this has happened and I recently stumbled across stories about this scam and felt like I should share my story.

I work at another call center now, but it's a legitimate market research firm that conducts surveys with people, no hooks, gimmicks, shady practices... just a survey. I am much happier there and feel good about what i'm doing because people get to voice their opinions about important issues. and I know it may be a nuissance sometimes but it is important. I do realize that the corporate clients use this information to learn how to better sell to the consumer, but they also use it to improve service, consumer satisfaction and develop new products that would be useful to the consumer.

At the end of the day, I would say to just not book anything over the phone that you didn't initiate specifically (like you didn't call that company or talk directly to the company and give explicit permission for them to call you with this offer). It's just not worth it.

even worse is that the boss told us that a few months before they had to fire an employee because he kept a little book with the credit card numbers of the people he had secured packages with. It's not safe, not worth it. I just got my first credit card last year and I've been trying to be as smart with it as I can.

well I hope i've given you guys some insight into all of this. I quit after one week, having made 250 dollars (10/h for 25 hrs a week) plus $60 bonus. I wanted the job for money before I went to university, but I just couldn't do it. I stayed at home and lazed around the house for the next 2 weeks before school started (yes i was only planning on working their for 3 weeks)

It was a pretty terrible experience for me and i still feel bad for the women that purchased the package from me and i really hope that it somehow worked out for them, but I know that they most likely got screwed over as so many on this site have reported.

I would like to apologize to anybody that this has happened to and anybody i may have called.

Thank you,

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