Report: #1044593

Complaint Review: Ramada Apollo Amsterdam Centre Amsterdam

  • Submitted: Fri, April 19, 2013
  • Updated: Fri, April 19, 2013
  • Reported By: Robert Blake — Los Angeles California
  • Ramada Apollo Amsterdam Centre Amsterdam
    Staalmeesterslaan 410
    United States of America

Ramada Apollo Amsterdam Centre Amsterdam Triple Charged (Quadruple with authorisation) Internet

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I booked hotel on Hotwire and prepaid room with them. Every night, I got my card authorized for one night stay. At checkout, I gave my Dutch card and they charged it and the front desk said it did not go through so they charged it again; I looked with my bank and both went through. I told front desk I prepaid on Hotwire and was shocked to be told about paying for room again. He confidentially said I did not prepay room. He confidently said my card did not went through even though I saw accepted on the pin paid. A rip off. Young travelers, a quadruple charge on your cards will ruin your entire budget. Stay away. I called management and they are confident they did not charge me more than once. Over confident management who don't care about customers. I will fight the charges through all avenues possible.

Room had a smell to it. Location is horrible. Restaurant is overpriced.
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