• Report: #962056
Complaint Review:


  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: CHARLES — TERRELL Texas United States of America
646 TRIPP RD SUNNYVALE, Texas United States of America


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This company built a custom waterfall in my home. It has a pump motor to circulate the water. I was told it had a one year warranty and if I had any problems to call him. He did do a couple of repairs and then the Pump motor went out. After several phone calls and promises to come out he never showed up and eventually stopped answering my phone calls. I left messages and no calls were returned.

I had to have another company come out at my expense and evaluate the pump was bad and was causing the breaker to trip. The motor needs to be replaced and it is under warranty. 

This report was posted on Ripoff Report on 10/30/2012 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/randall-white-masonry/sunnyvale-texas-75182/randall-white-masonry-wont-honor-warranty-sunnyvale-texas-962056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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