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Report: #381546

Complaint Review: RBC Bank- Alabama - Birmingham Alabama

  • Submitted:
  • Updated:
  • Reported By: Birmingham Alabama
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  • RBC Bank- Alabama 2407 Canterbury Road Birmingham, Alabama U.S.A.
  • Phone: 205-583-3289
  • Web:
  • Category: Banks

RBC Bank- Alabama Abusive Overdraft Charges - should be criminal! Birmingham Alabama

*Consumer Comment: Thought it was only me!

*Consumer Comment: Actually...

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I had no problems as an NBC Bank account holder for almost 15 years, then (after they were bought out by First American Bank) RBC Bank enters the picture.

I have had nothing but trouble since the day monies were transferred over to RBC. It seems they have a different way of doing things in Canada (or is it just Raleigh?). All of the sudden you couldn't trust anything you viewed online. Deposits weren't available immediately (sometimes taking more than 24 hours), charges to your debit card didn't appear right away... in some cases taking SEVERAL DAYS for a $5 charge to Chick-Fil-A, etc. to post.

In the initial transition to RBC, this caused my account to be overdrawn (yes, we actually relied on the accuracy of the online account statement). Instead of showing some grace with the new transition, RBC took the opportunity to post over $200 in overdraft and "resubmit" fees on about $50 in charges they covered. That's got to be the most creative money making scheme I have ever seen! Hmmm...Let's see... we'll cover a $5 charge, but collect $40+ in fees for doing so! That's worse than any payday loan (even the illegal ones!).

Just recently, as we were drawing our account down to close it (we had already had enough), an individual who said he had destroyed a check, actually cashed it. This time it caused over $300 in fees... then more fees followed before I realized what had happened... a total of over $500 in fees! Again, since it was "not our fault", no grace on that one.

After 2 attempts to close my accounts there (and finally success in doing so), I find out that there was a $6 charge that came through from a fast food purchase almost 5 DAYS AFTER I made the purchase (the bank blamed the establishment of course). Funny that this NEVER happened with ANY other bank I have ever dealt with. And then, yes, another fee (they covered the debit even though the account was closed). Then after that they accepted ANOTHER automatic debit (we had already notified them to stop the drafts) DAYS after the account was closed (they said that when they covered the $6 charge it re-opened the account!). UNBELIEVABLE.

There is NO defense for this kind of abuse. Pleas to a "Personal Banker" and the branch VP were not successful. I now see that RBC Bank has found new way to make money, and they count on the consumer not to go after them for fear of embarassment. I've had enough! If you still own an RBC Bank account CANCEL now before they decide you are next! Back when banks were there to serve and help people, a friendly call would have been made to alert the customer (like MANY Americans, we don't always stay on top of our account)... maybe you get a charge or two, but to charge fees that are 7-8 times the amount you are covering (or more), should be CRIMINAL. THIS IS A RIP OFF!

RLalabama
Birmingham, Alabama
U.S.A.

This report was posted on Ripoff Report on 10/15/2008 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rbc-bank-alabama/birmingham-alabama-35223/rbc-bank-alabama-abusive-overdraft-charges-should-be-criminal-birmingham-alabama-381546. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Thought it was only me!

AUTHOR: Grace - (U.S.A.)

POSTED: Saturday, December 27, 2008

I can't believe I came across this post, I had the same problem. When my bank changed into RBC in Birmingham, I started having problems. Before that, no problems at all- First American was always helpful. My debit card was set up to be denied if I my account didnt have sufficient funds - I am a college student who normally has a small amount of money in my account so I counted on it being denied if I didnt have money. Well, RBC charged me like 45 bucks for an ovedraft, and it was my first overdraft! Wouldn't you think they would forgive you the first time?? Not to mention- I had thousands of dollars in the joint savings account. Why the HECK wouldn't it take it out of that?? I went to the bank crying- I was so upset I couldn't help it. They gave me 20 dollars of the money back and I told them I wanted it to DENY my card next time and she said shed try to set that up or some bullshit. Next thing you know, I overdraft again and I have 160 dollars in fees. Now rememeber- thousands of dollars in the joint savings account. Made no sense. The bank I had before were friendly, forgiving, and more logical and then it just changed into awful RBC.

I closed the account, althought- like you- it took forever because I was waiting on a restaraunt purchase to go through which took a few days. And I kept going back daily and it hadnt gone through- I couldn't believe it.

I now have wachovia and LOVE IT- if I overdraft, it simply pulls it out of my savings account! also, they gave me and a friend who reccomended me to wachovia both a 25 dollar visa! I guess that made up for a little bit of all the other fees..

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#1 Consumer Comment

Actually...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, October 17, 2008

this is not a ripoff. These are the fees you accepted when you decided to keep your account at RBC. During the merger you would have been sent a new schedule of fees & services that listed the overdraft and non-sufficient funds fess. By keeping your account open, you agreed to these fees.
And it is up to the company as to when the request for payment is made. If you use your card as a debit card, it will post the same business day or the next business day. Also, if you keep a register of all transactions then you know what you have left to spend.
The deal with the check is not the bank's fault either. When the individual said they had destroyed the check, you should have placed a stop payment on the check. Since you didn't and the individual lied and cashed the check the fault would belong to the individual for lieing to you and you for not covering yourself.
And yes, if the card purchase had been approved before the account was closed then it had to be paid when presented to the bank. Why didn't you look in your register and realize that it had not posted from your account yet?
The fees are standard for any amount overdrawn. An item that overdraws you by $0.01 is accessed the same fee as one that overdraws you by $100.00. Again, proper use of the register can eliminate these fees.

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