RCA Thomson television warranty lie Marietta Georgia

I pulled out my manual, and lo and behold, it states that the picture has a TWO YEAR warranty. They went into some spin about the serial number indicating that this model actually has a one year warranty on the picture tube. They were actually trying to convince me not to hold them to their warranty!!!


I read them the passage that says (in alll caps), "The warranty stated above is the only warranty applicable to this product. No verbal or written information given by TTE Technology, Inc., its agents or employees shall create a guaranty or in any way increase or modify the scope of this warranty."


They said they were willing to "consider" it since I had a written warranty in my possession. "CONSIDER"??????? How about just do the right thing and abide by what you wrote?


There was still the issue of the receipt. They were not dissuaded by the fact that I had absolute proof that the television was still in the warranty period, based on the metal plaque on the back indicating a manufacture date of January 2008. They replied, "That is not our basis for determining the warranty." I will humbly admit that several expletives flew through my brain at that moment, but I was able to refrain from allowing them to pass my lips. "You mean to tell me that YOUR plaque indicating that YOUR company manufactured YOUR television on a certain date isn't enough of a basis to determine warranty eligibility?"


And now, the hero of the story - believe it or not - Wal-Mart! They were able to get me a duplicate receipt from a year and a half ago. [They had earlier in the day told my husband they could only go back 90 days. Apparently, my voice held a little more desperation, and they took pity on me.]

I won't say it's resolved yet. Not until the television is sitting repaired in my living room. But things are looking up.

PERSISTENCE pays when dealing with this company (which, of course, I will never do again). Keep every scrap of documentation, because they have shown themselves to be weasels, at least in this case, trying to worm out of their own agreements. If I had just taken their word for it, I would be sitting her with a broken television forever. Wait - I think that's counting my chickens before they're hatched... I will update when the problem is finally resolved.