• Report: #73773
Complaint Review:

RCS Center Corporation - Palisades Collection Agency

  • Submitted: Tue, December 02, 2003
  • Updated: Sat, December 29, 2007

  • Reported By:Ashburn Virginia
RCS Center Corporation - Palisades Collection Agency
200 South Executive Drive - 3rd Floor Brookfield, Wisconsin U.S.A.

Palisades Collection Agency/RCS Center Corporation fraudulent claims of debt collection for AT&T service Brookfield Wisconsin

*Consumer Suggestion: You are dealing with JUNK DEBT BUYERS. AT&T is in no way involved.

*Consumer Suggestion: Contact ATT regarding Palisade claims

*REBUTTAL Individual responds: Cingular cashes in on old AT&T uncollected debts

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My plight started in December 2002, when my bank called me and said they had one problem with my credit report before allowing my refinancing. It was for a collection item for $916 from Palisades for an AT&T bill from April of 2000. After getting a copy of my credit report from all three agencies, two of them had references to an AT&T account number now in collections. I was shocked and enraged at the same time!

Next a call to good old AT&T. I am a Director in the largest telecommunications company in the world, and a direct competitor of AT&T. I had never had their service, but knew my way around in the company enough to get to someone who could help research the fraudulent account. Turns out (of course) that there is no record of the account any longer so oit "must have been sold to a collections agency". That in fact was Palisades. Calls then to Palisades revealed that they had in turn "outsourced this to a third party" which was RCS Center Corp.

All along I have been fighting with the three credit bureaus to delete this off my record, but they said they can only go by what the "collections agency sends to us"!

After 10 months of fighting this battle, and suspecting all along it was a fraud or I was a huge victim of identity theft, I finally yelled enough at the RCS people (who by the way all sounded Indian) that I was given to a "team leader" Carol Lopez.

She said if I couldn't settle this debt today, then I would need to fax proof of my address at the time of the bill from AT&T. I typed a long letter of explanation, faxed that and headers from my tax returns from 2000. No answer afetr 45 days!

Today I began again in earnest, only to be hung up on twice by the reps at RCS. Finally, after the third try, I asked to speak to the highest ranking person in their office. Of course they wanted to know why and I said I just wanted to find out more about their company. They said there were no executives there but I could speak to a supervisor. I asked what the name of the president of their company was and they said "John Brown". I asked who the VP was and the said "Mary Smith".

I did find out from the supervisor, "Max Carter", that the company's mailing address is in Wisconsin, but you cannot call directly there. The 866 number I called on goes to a "back office support center in India". Explains the accents! They do not have a website, and the only means of contacting them is calling or faxing the call center in India, or writing the Wisconsin address which I have not done.

This definitely smells of a scam, and I hope that there is enough outpouring of outrage by us consumers who have been affected to get some legal or regulatory attention.

Ashburn, Virginia

This report was posted on Ripoff Report on 12/02/2003 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/rcs-center-corporation-palisades-collection-agency/brookfield-wisconsin-53005/palisades-collection-agencyrcs-center-corporation-fraudulent-claims-of-debt-collection-fo-73773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

You are dealing with JUNK DEBT BUYERS. AT&T is in no way involved.

AUTHOR: Steve - (U.S.A.)

This is typical and widespread. You are dealing with JUNK DEBT BUYERS. They buy VERY old, USUALLY past SOL/legally UNCOLLECTABLE "debt" for pennies or less on the dollar. I have seen this debt go for 1/10th of a penny on the dollar!

NEVER call, or accept a call from a third party debt collector and/or junk debt buyer. STAY OFF THE PHONE!!

NEVER call an original creditor! NEVER do this!! They have absolutely NOTHING to do with the account.

NEVER provide ANY personal information to ANYONE when doing a debt dispute, and NEVER sign anything. Just print.

The entire burden of proof is on the collector to prove you owe the money to them. You NEVER have to prove that you don't owe the money. They always have to prove that you do. That is the law.

All you need to do is send a DEBT VALIDATION REQUEST as I have outlined in hundreds of other posts here on ROR and elsewhere. And, a CEASE COMMUNICATIONS request stops the calls.
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#2 Consumer Suggestion

Contact ATT regarding Palisade claims

AUTHOR: Robin - (U.S.A.)

I, too, received a call from Palisade. I knew I didn't owe ATT, since I have ATT NOW! I had Sprint in 2003 when they are saying I had a bill owed. I called ATT and this company is not on their list of approved collection agencies. They checked my social security number and I owe no bills with them. I am trying to see about a class action suit as I am sick of these companies ruining my credit even more! I think the government needs to step in and stop making it so easy for just any company to hit our credit reports!

I guess what I'm saying is for everyone who gets this call from Palisade that they need to call ATT to confirm or deny the allegation. ATT will get tired of it as well and put a stop to it!
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#3 REBUTTAL Individual responds

Cingular cashes in on old AT&T uncollected debts

AUTHOR: David - (U.S.A.)

Back in 1999, I purchased a new cell phone and service plan from AT&T wireless. It was incident free several months.

Then I received a bill that included $400+ worth of charges (where my bill in the past never exceeded $60). This happened for the next two consecutive months and the statements included many charges that had phone calls that went on for hours (which drove the minutes used through the roof).

After months of going back and forth, AT&T's service department concluded that my new phone was not ending calls that were dropped for no service. Whenever my call were dropped, the time would keep going. The only thing that ended the call was turning off the phone.

For several months after that, I tried to get my phone fixed by AT&T and they kept failing to send me the call tag that enabled me to send it back. Frustrated with the time and aggravation this issue was causing (and having to constantly turn the phone on and off) I prematurely ended the service under that account (with AT&T's permission) and opened a new one. AT&T never got any more money for the old account, nor did anyone ask for it.

I still have the broken phone that was paid for in full and worked for only a few months.

Today (nearly 5 years later) Palisades Collection called to tell me that I owe them $1200+ because Cingular sold them the old account that was never collected on.

I called Cingular and spoke to 8 different people over the course of two hours. They have adopted a firm policy of not discussing any accounts that have been turned over to Palisades and brushed me off with a 'not our problem' attitude. Meanwhile I have had several accounts with At&T (and now Cingular) through this timeframe which ahs accounted for thousands of dollars in revenue for them over the course of the years.

Now, I have a $1200+ blemish on my credit and Palisades isn't going to remove it unless I pay them. As far as their concerned, they purchased the account from Cingular and they have the right to collect whatever they can.

My only recourse is to pay what they ask and then sue both Cingular and Palisades to get it back.

Like I have time for this... Millionaires want to be Billionaires and Billionaires want to be God. I have a map to where the line forms for them to line up on. Can you guess where it leads?
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