• Report: #1133440
Complaint Review:


  • Submitted: Tue, March 25, 2014
  • Updated: Tue, March 25, 2014

  • Reported By: Old and bitter — Georgetown Indiana
Internet, Select State/Province USA

Reagan.com Pathetic customer service Internet 

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I signed up for two e-mail accounts ($40 each) with REAGAN.COM, with the intention of changing from Gmail.  Immediately the inferior functionality became obvious.  But it was a small price to pay for the added privacy. 

When the renewal for one of them came up, they did not send a reminder e-mail.  It simply locked me out of the account.  When I tried to sign in, it did NOT give me the option to renew.  It just acted as if my sign-on information was incorrect.  It took over a week before I could contact someone to get it straightened out.

More recently (08 JAN 2014), I mis-typed in my password & got locked out of the account.  After close to thirty e-mails to SUPPORT@REAGAN.COM (each responded to with a form e-mail saying the problem was "resolved").  However the problem was NOT resolved.  It literally until the middle of February (between e-mails & trying to contact their "Live Chat") before the I could access my account again.  

And their "Live Chat" is a joke.  Half the time I tried to utilize it, I was met with a message saying nobody is available.  So the only option is to leave a message & recieve the same form e-mail reply.

Well, it's 25 March, & I'm locked out of my account.  Was finally able to reach an agent & they told me my account had expired & I needed to pay $40 again.  There wasn't any e-mails letting me know it expired. 

I'm going back to Gmail. 




This report was posted on Ripoff Report on 03/25/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/reagancom/internet-select-stateprovince/reagancom-pathetic-customer-service-internetnbsp-1133440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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