Real Manage Dallas, Deceptive, lying, over charged, charged incorrect fees, abusive, deceptive business practices Addison, Texas

The complaint submitter is a property owner and member in a mandatory homeowners association (HOA), the "Association." The Association is incorporated and governed by the Association's governing bylaws, declaration of covenants, conditions, and restrictions, and policies. These documents are recorded documents filed in the Association's county of operation. The Association operates under the authority of the Texas Property Code Section 209. The affairs of the Association are carried out by the Association's Board of Directors which are elected by the members of the Association. RealManage is a management company service vendor hired by the Association to assist the Board of Directors with the operations and administration of the business affairs of the Association in accordance with their governing documents.
 
The governing documents of the association require every member to pay assessments, or "dues," in order to maintain the community amenities and maintain the associations operations. The failure to pay mandatory assessments in accordance with the Association's governing documents results in a delinquent account and late payment charges. The Association collects delinquent accounts in accordance with their collection policy. RealManage, in turn, bills, receives payments, and applies late payment charges on delinquent balances in accordance with the Associations governing documents and collection policy. RealManage does not receive any benefit of charges applied for late fees or other penalties assessed due to a member's delinquency.
 
Only the Association's Board of Directors is authorized to "waive" a member's late payment charges or other costs of collection applied in accordance with the Association's collection policy, but is under no obligation to do so. Late payment charges continue to accrue on the member's delinquent assessment balance in accordance with the Association's governing documents until the assessment balance due is paid in full. Once paid, late payment charges are no longer applied.
 
Only the Association's Board of Directors can authorize the referral of a member to the Associations attorney for the collection of member assessments. The Association's attorney, like RealManage, cannot "waive" charges without authorization from the Association's Board of Directors.
 
This is a matter between the member and their Association. The Associations Board of Directors has a fiduciary obligation to the members of the Association to govern the Association in accordance with the governing documents. This matter does not pertain to RealManage's business practices. RealManage is contracted to administer the policies of the Association.