Complaint Review: Real Smart Mail LLC - Fort Lee New Jersey
- Real Smart Mail LLC 2 Executive Drive Suite 850 Fort Lee, New Jersey United States of America
- Phone: 1-888-900-3011
- Web: realsmartemail.com
- Category: Internet Services
Real Smart Mail LLC Unauthorized charges placed on phone bill Fort Lee, New Jersey
*UPDATE Employee: Please contact us for assistance
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Real Smart E-Mail certainly is trying to be real smart. After opeining my phone bill today, I noticed an extra charge for $14.95. It turns out that "someone" had authorized a charge for Real Smart E-Mail service on my account. I called the 800 number on the bill and got a lady in customer service, explaining that I had not ordered their service and wanted it cancelled . No problem was her answer. It took a good 10 minutes to cancel however after she did so, she proceeded to tell me about another one of their "services" that they offered. By now, I was totally ticked off. I told her I was not interested in any of their services and that their company was scamming the consumer by their practices as well as wasting my time.
I`m writing this complaint to warn others of this scam. Elderly people will have problems dealing with these people and may end up just paying the charges. I may very well file a complaint with the B.B.B after I get done with this one.
This report was posted on Ripoff Report on 03/10/2011 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/real-smart-mail-llc/fort-lee-new-jersey-07024/real-smart-mail-llc-unauthorized-charges-placed-on-phone-bill-fort-lee-new-jersey-704949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please contact us for assistance
AUTHOR: Victoria director of customer service - (U.S.A.)
SUBMITTED: Thursday, March 24, 2011
Dear Customer,
Unfortunately the information you provided is not enough to assist you; please contact our Customer Service Department and we will make sure that your concern is handled to your satisfaction.
Sincerely,
Customer Care Team
RealSmartEmail, LLC
888-900-3011 toll-free phoneSupport@realsmartemail.com
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