• Report: #15674
Complaint Review:

recreational factory warehouse

  • Submitted: Sun, March 03, 2002
  • Updated: Tue, May 14, 2002

  • Reported By:Henderson NC
recreational factory warehouse
3136 calvary dr Raliegh, North Carolina U.S.A.

Recreational Factory Warehouse is a complete irresponsible ripoff in Raliegh North Carolina


*Consumer Comment: Should have done my homework

*UPDATE Employee: No complaints filed

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My husband and I bought a pool from the recreational factory warehouse. We paid to had our pool installed. When we filled our pool up with water. The hoses on the pump and filter was leaking. We call them about it. It was expose to have a 90 day installing warranty. They came out one time to look at it and said they have no parts with them. They never came back again.

We called them and they made up a story about we still owed the people who installed the pool another 100 dollars. We never got a bill. No one has ever called us about it. We paid them 899 dollars up front to put the pool in.

To make the story short they never came out and fixed our pool. We peid 6800.00 for a pool and to this day it still leaks. In the summer with have to add water about everyday.

Henderson, North Carolina

This report was posted on Ripoff Report on 03/03/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/recreational-factory-warehouse/raliegh-north-carolina/recreational-factory-warehouse-is-a-complete-irresponsible-ripoff-in-raliegh-north-carolin-15674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: eric - ()

Again in response to your second report; My name is Eric D. I've been either the assistant or store manager for the last five years,Will B. has been gone for almost four years now so there is not a discrepancy there.

Furthermore in the second report it say's the problem didn't stem from installation, If you read your first report it sure seams that it was a problem, make up your mind.

And as for chlorine we sell all different types, ranging at all different prices and at much better prices than the rest of the market. And those two tablets you spoke of are $11.99 for highly concentrated long lasting tablets,not $16.00.Or you can get 46 tablets of a diffrent kind for $49.00,which is about a dollar a tablet, thats not crazy is it?

But again I've never heard from you to correct this problem. I told you we were geared to help but you have to contact me for that to happen.
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#2 Consumer Comment

Should have done my homework

AUTHOR: Rick - ()

First of all, to the person named Ed that responded above: The Better Business Bureau of Eastern North Carolina lists a person named Will Beers as the Manager, not someone named Ed. So, there is some sort of discrepancy there.

Although, I have came to expect discrepancies when dealing with Recreational Factory Warehouse. To be fair, I bought a pool from you folks and did not have any installation troubles.

The issue I have is the Chlorination system you folks sold me. It is junk and so is the filter. The salesperson told me that I would be able to get the Chlorine tabs most anywhere.

Well, I can't you people are the only ones that sell them and you want ridiculous money for them. 16.00 for two tablets is crazy!

The little plastic fittings are all stripped out on the filter, the hoses leak and no one there seems to care. IF I had read these reports and reviewed your Better Business Bureau report, I would not have bought from you.

I am now in the process of purchasing a new system from an online vendor and much it is cheaper to buy and operate!
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#3 UPDATE Employee

No complaints filed

AUTHOR: Ed - ()

In resopnse to this statement filed. I am very concerned about this report I have managed this store for a long time and myself and my fellow management have never heard of this situation. Was a manager called in this situation or how about the salesman was he contacted? The install company also knows nothing of this situation?

Not to mention we have never sold an above the ground swimming pool for that much money. Nor has installation ever cost $899. All this info dosen't make sense.

We have always been customer service oriented and were here to help. But we won't know unless were contacted.

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