Report: #436454

Complaint Review: Redbox DVD Rentals

  • Submitted: Sun, March 22, 2009
  • Updated: Sun, August 05, 2012
  • Reported By: Bridgeview Illinois
  • Redbox DVD Rentals
    1 Tower Lane #1200
    Oakbrook, Illinois

Show customers why they should trust your business over your competitors...

I rented a dvd through there online site to pickup. I picked it up at the machine and returned the movie the next day before the return time posted. I got double charged according to their customer service agent named "Joy" because I failed to press the online pickup button on the screen and instead pressed the rent a movie button. They are refusing to refund the extra rental fee. "Joy" was rude and combative. Ater being transfered to her supervisor, I was given the same excuse that "its your fault you hit the wrong button and we wont refund your money." Just as rude and uncooperative. I have filed a report with the BBB and hve filed a report with the Illinois Attorney General.

Bridgeview, Illinois
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This report was posted on Ripoff Report on 03/22/2009 08:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Redbox rudeness continues

AUTHOR: Jennifer - (U.S.A.)

I see from your posting that you are a Redbox employee. Fairly obvious as your rudeness gives it away. This is what you get from redbox rudeness and lies. You agaib screwed me over recently when i decided to give your company another shot. I again reserved a movie online and when i went to pick it up, your machine was down I called Redbox and was told I couldnt get a refund becuase they couldnt access the machine. What a joke! Not only did you take my money then try to say its not their fault they cant refund my credit card. Nice customer service.  Nothing but a bunch of thieves and liars.
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#2 Consumer Comment

EX Redbox costomer

AUTHOR: tmdavis35 - (United States of America)

Read the "tone" used by the REDBOX employee who responded to this customer! It's rude and extremely unprofessional! In customer service, the customer is ALWAYS right!! The employer should do anything to ensure the customer is satisfied!! So by this reply/rebuttal from this Redbox employee, it's VERY clear they should not be in business! !
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#3 REBUTTAL Owner of company

You must pay for your own MISTAKES!

AUTHOR: HotChoclit - (United States of America)

It is your fault that you didn't pay attention and follow the instructions for reserving online. Redbox clearly states that you will be charged for a movie that you reserved even if you don't pick it up. At the kiosk, there is also a button that clearly says pick up online reservation. How is the machine suppose to know its you picking up your movie if you don't follow the instructions. Pay attention to details and you can avoid things like this. It is NOT Redbox's fault and they don't owe you anything back! You filed a bogus claim against them for something that was 'your bad'!
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