• Report: #492039
Complaint Review:

Redline Recovery Services, LLC

  • Submitted: Wed, September 09, 2009
  • Updated: Wed, September 09, 2009

  • Reported By: Ryan — Georgia USA
Redline Recovery Services, LLC
95 John Muir Dr Getzville, New York United States of America

Redline Recovery Services, LLC Rude, Lies, Do not keep proper notes on phone conversations, TOTAL lack of communication in the company. Getzville, New York

* : KNOWN FDCPA Violator

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Spoke with company representative.  Was told I would receive Terms and Agreement VIA Email because I was being deployed to Iraq.  Did not receive emails, when I questioned what happened representative apologized and would send out an email immediately. 

Following day I still had not received an email so I called again.  This time I spoke with his manager.  With the total lack of communication within the company the manager had no idea what I was talking about. 

The original representative said that they would refund me the fees of the bounced checks that had incurred because they pulled out money with out me knowing the amount that was to be pulled out.  Of course the manager didn't know anything about that either then began calling me a liar.  He also wanted me to provide tapes of the conversation.  Really? I am in Iraq how can the really expect me to have a phone with recording capabilities? 

When the manager asked the original representative about the conversation that took place on 1Sep09, he said he had no idea what I was talking about.  Now when I call to talk to original representative I am automatically transfered to the very rude and condescending manager.

This report was posted on Ripoff Report on 09/09/2009 04:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/redline-recovery-services-llc/getzville-new-york-14068/redline-recovery-services-llc-rude-lies-do-not-keep-proper-notes-on-phone-conversation-492039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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AUTHOR: Laurie - (U.S.A.)

Redline Recovery is a junk debt buyer - they buy worthless legally uncollectable debt for pennies and then break every Fed and State FDCPA law to collect money they have no legal right to collect.  
They are also in violation of this FEDERAL law Servicemembers Civil Relief Act (SCRA)
"When our fellow citizens step up to protect us and put their lives on the line, a law called the Servicemembers Civil Relief Act of 2003 kicks in to protect them. Debt collectors frequently violate this act, and abuse our Servicemembers rights in debt collection efforts"
FROM BUD HIBBS WEBSITE (search on Bud Hibbs)
Redline Recovery Services, LLC
(May appear on Caller ID as Netwolves Network)
1145 Sanctuary Parkway, Suite 350 (corporate) Alpharetta, GA 30004 770-885-4050
2350 North Forest Rd
Getzville, NY 14068
6201 Bonhomme St. Suite 100 S
Houston, TX 77036 713-423-1020
Phone:  716-276-2492 - 866-316-3248 or 888-488-6762
716-250-4800 - 716-250-4827 - 800-592-0230 Fax:  716-250-5015 - 716-250-4890
Web Address: http://www.ulq-llc.com/
  Head Debt Collectors:
Michael Fletcher is the CEO of ULQ
Howard Gibbs is the CFO of ULQ
Joe Moran, President, Redline, New York
John Powers, President, Redline, Houston

Bud Says                         Consumer Comments Below

All of the owners in this organization came from various other debt collector back grounds from across the country. They jumped on the debt buying frenzy a few years ago to cash in on the endless flow of cheap, purchased paper. Their main call center is located in Buffalo, NY, run by Joe Moran, a  man with a terrible reputation in the collection industry, earning him the nickname of Sleazy Joe. The information received from current and former employees from Buffalo was of rampant drug use and a complete disregard for the FDCPA by the Buffalo collectors. Of course all bottom feeders would like you to believe they are honest, reputable and operate in a business like fashion, however Redline never even made it out of the gate. They were tattooed with labels that befit most of the disgusting low-life organizations that operated in and around Buffalo, NY for the past few years.   I predict that Redline will downsize greatly by year end, that the available paper will force them to rethink and reinvent, if they plan to survive. Their name and reputation will likely have a negative effect on their abilities to procure more business and they may end becoming a subsidiary of another organization or collecting other owners debts for a fraction of what they are now earning.   Redline has seen its bets days; the year ahead will be lean and problematic. Consumers are urged to make them spend as much money as possible in debt validation, forms and calls.
Dispute anything/everything on credit reports, tape their calls, and go after them with the full force of the consumer law industry. They are not that strong, or wont be as time goes on; this organization is too fat and thinks they are entrenched in an industry that is moving at warp speed. I would NOT pick Redline as a survivor in this game.   Redline can be beat at their own game, contact me for assistance in dealing with them or if they appear on your credit files.
CAUTION : I recommend you NEVER disclose your bank account or credit card information to a debt collector, as you risk them emptying your account, or maxing out your credit card. If you feel they are reporting on your credit bureau files in error or need assistance in dealing with them, email  the details w/your location.  Assistance and referral to a consumer legal specialist may be available
Please note that I did include links to GOVERNMENT AGENCY websites - ROR tends to remove them,  but you can find them with an internet search.
You will find Dealing with Debt Collectors, Statute of Limitations by State and Recording calls on the Bud Hibbs website
File complaints with
Federal Trade Commission   https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
Your State Attorney General
State Attorney General is every state they have offices
Link to all State Attorney General Websites www.naag.org
If you or they are located in NY use this SPECIAL Link   www.NYDebtHelp.com
This special website was created by NY AG Andrew Cuomo specifically for reporting illegal debt collection practices.   HES CRACKING DOWN AND SHUTTING THEM DOWN!
Also report your calls and contacts with debt collectors at http://www.budhibbs.com/index.html   If the company is listed under agencies report there. If not on the list YET, click on Watchlist! and add to the list.    You can also post here http://www.collectorsexposed.com/forum2/index.php?board=2.0
Dealing with Debt Collectors
Statute of Limitations by State always double check YOUR OWN STATE Government Website
Recording calls from Debt Collectors - always double check YOUR OWN STATE Government Website
From Federal Trade Commission Website FAIR DEBT COLLECTION PRACTICES ACT
Debt Collection FAQs: A Guide for Consumers
If youre behind in paying your bills, or a creditors records mistakenly make it appear that you are, a debt collector may be contacting you.
The Federal Trade Commission (FTC), the nations consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.
Under the FDCPA, a debt collector is someone who regularly collects debts owed to others. This includes collection agencies, lawyers who collect debts on a regular basis, and companies that buy delinquent debts and then try to collect them.
Here are some questions and answers about your rights under the Act.
What types of debts are covered?
The Act covers personal, family, and household debts, including money you owe on a personal credit card account, an auto loan, a medical bill, and your mortgage. The FDCPA doesnt cover debts you incurred to run a business.
Can a debt collector contact me any time or any place?
No. A debt collector may not contact you at inconvenient times or places, such as before 8 in the morning or after 9 at night, unless you agree to it. And collectors may not contact you at work if theyre told (orally or in writing) that youre not allowed to get calls there.
How can I stop a debt collector from contacting me?
If a collector contacts you about a debt, you may want to talk to them at least once to see if you can resolve the matter even if you dont think you owe the debt, cant repay it immediately, or think that the collector is contacting you by mistake. If you decide after contacting the debt collector that you dont want the collector to contact you again, tell the collector in writing to stop contacting you. Heres how to do that:
Make a copy of your letter. Send the original by certified mail, and pay for a return receipt so youll be able to document what the collector received. Once the collector receives your letter, they may not contact you again, with two exceptions: a collector can contact you to tell you there will be no further contact or to let you know that they or the creditor intend to take a specific action, like filing a lawsuit. Sending such a letter to a debt collector you owe money to does not get rid of the debt, but it should stop the contact. The creditor or the debt collector still can sue you to collect the debt.
Can a debt collector contact anyone else about my debt?
If an attorney is representing you about the debt, the debt collector must contact the attorney, rather than you. If you dont have an attorney, a collector may contact other people but only to find out your address, your home phone number, and where you work. Collectors usually are prohibited from contacting third parties more than once. Other than to obtain this location information about you, a debt collector generally is not permitted to discuss your debt with anyone other than you, your spouse, or your attorney.
What does the debt collector have to tell me about the debt?
Every collector must send you a written validation notice telling you how much money you owe within five days after they first contact you. This notice also must include the name of the creditor to whom you owe the money, and how to proceed if you dont think you owe the money.
Can a debt collector keep contacting me if I dont think I owe any money?
If you send the debt collector a letter stating that you dont owe any or all of the money, or asking for verification of the debt, that collector must stop contacting you. You have to send that letter within 30 days after you receive the validation notice. But a collector can begin contacting you again if it sends you written verification of the debt, like a copy of a bill for the amount you owe.
What practices are off limits for debt collectors?
Harassment. Debt collectors may not harass, oppress, or abuse you or any third parties they contact. For example, they may not:
       use threats of violence or harm;
       publish a list of names of people who refuse to pay their debts (but they can give this information to the credit reporting companies);
       use obscene or profane language; or
       repeatedly use the phone to annoy someone.
False statements. Debt collectors may not lie when they are trying to collect a debt. For example, they may not:
       falsely claim that they are attorneys or government representatives;
       falsely claim that you have committed a crime;
       falsely represent that they operate or work for a credit reporting company;
       misrepresent the amount you owe;
       indicate that papers they send you are legal forms if they arent; or
       indicate that papers they send to you arent legal forms if they are.
Debt collectors also are prohibited from saying that:
       you will be arrested if you dont pay your debt;
       theyll seize, garnish, attach, or sell your property or wages unless they are permitted by law to take the action and intend to do so; or
       legal action will be taken against you, if doing so would be illegal or if they dont intend to take the action.
Debt collectors may not:
       give false credit information about you to anyone, including a credit reporting company;
       send you anything that looks like an official document from a court or government agency if it isnt; or
       use a false company name.
Unfair practices. Debt collectors may not engage in unfair practices when they try to collect a debt. For example, they may not:
       try to collect any interest, fee, or other charge on top of the amount you owe unless the contract that created your debt or your state law allows the charge;
       deposit a post-dated check early;
       take or threaten to take your property unless it can be done legally; or
       contact you by postcard.
Can I control which debts my payments apply to?
Yes. If a debt collector is trying to collect more than one debt from you, the collector must apply any payment you make to the debt you select. Equally important, a debt collector may not apply a payment to a debt you dont think you owe.
Can a debt collector garnish my bank account or my wages?
If you dont pay a debt, a creditor or its debt collector generally can sue you to collect. If they win, the court will enter a judgment against you. The judgment states the amount of money you owe, and allows the creditor or collector to get a garnishment order against you, directing a third party, like your bank, to turn over funds from your account to pay the debt.
Wage garnishment happens when your employer withholds part of your compensation to pay your debts. Your wages usually can be garnished only as the result of a court order. Dont ignore a lawsuit summons. If you do, you lose the opportunity to fight a wage garnishment.
Can federal benefits be garnished?
Many federal benefits are exempt from garnishment, including:
       Social Security Benefits
       Supplemental Security Income (SSI) Benefits
       Veterans Benefits
       Civil Service and Federal Retirement and Disability Benefits
       Service Members Pay
       Military Annuities and Survivors Benefits
       Student Assistance
       Railroad Retirement Benefits
       Merchant Seamen Wages
       Longshoremens and Harbor Workers Death and Disability Benefits
       Foreign Service Retirement and Disability Benefits
       Compensation for Injury, Death, or Detention of Employees of U.S. Contractors Outside the U.S.
       Federal Emergency Management Agency Federal Disaster Assistance
But federal benefits may be garnished under certain circumstances, including to pay delinquent taxes, alimony, child support, or student loans.
Do I have any recourse if I think a debt collector has violated the law?
You have the right to sue a collector in a state or federal court within one year from the date the law was violated. If you win, the judge can require the collector to pay you for any damages you can prove you suffered because of the illegal collection practices, like lost wages and medical bills. The judge can require the debt collector to pay you up to $1,000, even if you cant prove that you suffered actual damages. You also can be reimbursed for your attorneys fees and court costs. A group of people also may sue a debt collector as part of a class action lawsuit and recover money for damages up to $500,000, or one percent of the collectors net worth, whichever amount is lower. Even if a debt collector violates the FDCPA in trying to collect a debt, the debt does not go away if you owe it.
What should I do if a debt collector sues me?
If a debt collector files a lawsuit against you to collect a debt, respond to the lawsuit, either personally or through your lawyer, by the date specified in the court papers to preserve your rights.
Where do I report a debt collector for an alleged violation?
Report any problems you have with a debt collector to your state Attorney Generals office ( www.naag.org ) and the Federal Trade Commission ( www.ftc.gov ). Many states have their own debt collection laws that are different from the federal Fair Debt Collection Practices Act. Your Attorney Generals office can help you determine your rights under your states law.
For More Information
To learn more about debt collection and other credit-related issues, visit www.ftc.gov/credit and MyMoney.gov , the U.S. governments portal to financial education.
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues , visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network , a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad. 
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