Reefs 2 Go Reefs2go.com, Alive2go.com, and Piece of the Reef are Sending Live Corals To Their Death!!!! from Clearwater, Florida

 I purchase two packs, a plant included in the pack came in with a hydriod on it. I didnt notice it before it went in the tank. Saw the hydriod in the morning and removed and threw the entire plant away. Too bad the damage was done. Now my clownfish tank cannot have more coal added to it as over a year later im still battling this nightmare. They changed their name to Aquarium depot, same people, same garbage. Ruined three years of reef keeping for me, never a problem until these guys.

With no name or additional information that would help me locate your account for research it is difficult for me to determine who you are to attempt to work anything out with you.

Our business phone number is posted on our website, and is 727-623-0914.  I would encourage anyone with outstanding issues or concerns contact us at that number for assistance.  We are available Monday - Friday from 10 AM - 5PM Eastern Time.

We provide an unconditional 14 day guarantee on all of our live items, than begins from the moment you receive your package. This guarantee is effective regardless of the method you select upon check out for shipping that order.  You do have the option to select overnight shipping. Our policy, which is posted on our site clearly explains that we cover the items, but not the cost of shipping if anything does go wrong. We ask that you keep your packing slip for that time frame and if anything goes wrong with an item, simply snap a picture of the item on the packing slip and email it to us.  We don't ask for you to ship it back packed in salt nordo we require a water sample as some of our competitors do, just a picture. If you provide that information to us as requested, we give youa gift card that is good for anything in our store, which never expires. Also, if the item is a free item that is shipped to you, we still guarantee it and will provide you a coupon code for the replacement of the item on your next order. Yet, in most cases, if you go and buy the same item from the local fish store and drive home with it and it dies... your guarantee expired the moment you left the building and if you got anything for free it is doubtful they would provide a guarantee on that item either.

I do hope that the "why/how" we do what we do, will help you, as a customer, understand the way we do business and I do hope that you will choose to continue to do business with us at some point in the future.

I live in Erie, PA.I have ordered from reefs2go.com many times, usually in bulk for the free shipping. Everytime i have ordered fish/corals/snails from them they have ALWAYS been shipped overnight. There have been times that i have had corals/fish arive DOA but unlike your situation they were very pleasent and refunded the price for the deadcoral/fish/and even snail. They also offered to reduce my shipping cost on my next purshase.

In my opinion they are not a bad company to deal with. There prices are very low compared to my local shops and are lower than the majority of the shops online that ive seen.